Inside Solution Provider

Advance Auto Parts • Norwood, MA

72d

About The Position

The position involves supporting professional customers with the use of electronic part catalogs, managing inventory of stocked parts, sourcing and ordering requested parts, and providing feedback to the management team. The employee will assist professional customer associates in understanding e-catalog systems, manage stock orders, and follow up on ordered products. The role also includes reducing OE spend by identifying products available through intercompany supply channels and managing a hardware program. The employee will need to anticipate customer needs and offer potential solutions.

Requirements

• High school diploma or general education degree (GED).
• Ability to walk or stand for extended periods.
• Ability to lift and/or move up to 50 pounds frequently and up to 100 pounds occasionally.
• Specific vision abilities required include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Nice To Haves

• ASE certification preferred, but not required.

Responsibilities

• Support Professional customers with use of Weblink, WorldPac and other electronic part catalogs.
• Assist Professional customer associates in understanding how to use e-catalog look up and ordering systems.
• Provide Weblink specification sheets for Professional customers reconditioning vehicles.
• Manage inventory of stocked parts and assist Parts Manager/Supply Lead with daily stock orders.
• Source and order requested parts for Professional customers' mechanical repair processes.
• Follow up on ordered product ETA's and communicate service/inventory issues to the Store General Manager.
• Attend Professional customer Production meetings as requested.
• Reduce OE spend by identifying products available through intercompany supply channels.
• Manage hardware program and prepare suggested stock orders.
• Provide feedback regarding any issues, concerns, and opportunities to the Professional customer management team.

What This Job Offers

• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED