Parts Town-posted 20 days ago
$47,856 - $64,031/Yr
Full-time • Entry Level
Hybrid • Addison, IL
5,001-10,000 employees
Merchant Wholesalers, Durable Goods

As an Inside Service Technician (also known as a Tech Wizard), you will directly communicate with end users and field technicians to provide technical support over the phone and/or via email to assist in repairs on warranty and non-warranty hot side foodservice equipment! After completing the onboarding process, you will also have an opportunity to earn all Commercial Food Service Equipment Service Association (CFESA) certifications.

  • Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
  • Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
  • Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
  • Maintain all customer call information into a company database to better assist future inquiries
  • Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates
  • You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
  • You're an all-star communicator and are proficient in English (both written and verbal)
  • You have a quality, high speed internet connection at home
  • You're confident using a computer and navigating programs such as MS Word & Outlook
  • You're passionate about troubleshooting and finding innovative solutions to difficult problems
  • You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
  • You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed
  • Parts Town Pride - check out our virtual tour and culture!
  • Quarterly profit-sharing bonus
  • Hybrid Work schedule
  • Team member appreciation events and recognition programs
  • Volunteer opportunities
  • Monthly IT stipend
  • Casual dress code
  • On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
  • All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service