Inside Service Sales Representative

CONMED Corporation • Largo, FL

3d • Remote

About The Position

The Inside Service Sales Representative is a fully remote role responsible for driving service revenue through proactive customer engagement, solution selling, and execution of service sales strategies. This role focuses on expanding service contract penetration, generating new service opportunities, renewing existing agreements, and supporting overall customer satisfaction. The Inside Service Sales Representative serves as a key connection between customers, field service teams, and internal support groups to ensure that service solutions meet both customer needs and business objectives.

Requirements

• Bachelor’s Degree in Marketing, Business Administration, or related field
• Customer focus & relationship building
• Sales execution & negotiation
• Business acumen
• Cross-functional collaboration
• Problem-solving & prioritization
• Ownership & accountability
• Communication & professionalism

Nice To Haves

• 2+ years of experience in medical device marketing, sales, customer service, or related roles
• Experience in a service/repair or technical product industry.
• Knowledge of equipment lifecycle, parts, or service delivery processes.
• Ability to interpret technical information and translate it into customer value.
• Strong analytical mindset with the ability to manage complex quotes and pricing.
• Strong understanding of service as a product related to contracts, repairs, maintenance programs, or technical service environments.
• Excellent communication and relationship-building abilities
• Proficiency with CRM tools (Salesforce, SAP C4C, Oracle, or equivalent).
• Proficiency in data analysis and Microsoft Office (Word, Excel, PowerPoint)
• Demonstrated success meeting or exceeding sales targets.

Responsibilities

• Drive service sales growth through proactive outreach, lead qualification, and solution-based selling.
• Generate quotes for service contracts, repairs, upgrades, and extended warranties; follow up to secure closing.
• Identify upsell and cross-sell opportunities within existing accounts to increase service revenue.
• Meet or exceed monthly, quarterly, and annual sales targets.
• Serve as a primary point of contact for inbound service sales inquiries.
• Build strong relationships with customers by understanding their service needs, equipment lifecycle, and operational priorities.
• Support customer retention through timely communication, follow-ups, and issue resolution in partnership with service operations.
• Manage the full lifecycle of service contract renewals, including quoting, negotiations, and contract execution.
• Track expiration dates and proactively engage customers to maintain service continuity.
• Analyze customer usage and service history to propose the right service levels and offerings.
• Provide sales insights to operations partners to support forecasting, planning, and resource allocation.
• Coordinate with marketing and product teams on service campaigns, promotions, and new offerings.
• Maintain accurate records of leads, quotes, and opportunities in CRM systems.
• Provide periodic reports on sales performance, forecasts, customer trends, and competitive feedback.
• Use analytics and dashboards to identify trends and drive continuous improvement in sales approach.
• Streamline quoting, follow-up, and documentation workflows to increase efficiency and reduce cycle time.
• Offer feedback to improve service offerings, pricing structures, and customer engagement processes.

Benefits

• Competitive compensation
• Excellent healthcare including medical, dental, vision and prescription coverage
• Short & long term disability plus life insurance -- cost paid fully by CONMED
• Retirement Savings Plan (401K) -- CONMED matches your contributions dollar for dollar, with the potential for up to 7% per pay period
• Employee Stock Purchase Plan -- allows stock purchases at discounted price
• Tuition assistance for undergraduate and graduate level courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level