Inside Service Representative

IQVIA • Parsippany, NJ

1d • $55,000 - $60,000

About The Position

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the company’s sales force to physicians or providing nurses to educate prescribers. With the right experience, you can help deliver medical breakthroughs in the real world. IQVIA has the world’s largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs. We are excited to announce that in partnership with Eli Lilly, a global pharmaceutical leader, we are currently looking for Inside Service Representatives to join our team. The Inside Service Representative is primarily responsible for acting as a brand or portfolio “concierge”: creating awareness and ensuring connectivity; sample support, affordability programs, patient education, etc. This is accomplished by establishing mutually beneficial business relationships with targeted accounts and physicians key to the success of the promoted products.

Requirements

• Bachelor’s degree (BA/BS) from an accredited college / university preferred.
• 1-3 years B to B / pharma / Inside sales experience preferred.
• Demonstrated success selling in a remote only environment.
• Self-motivated with the ability to work independently.
• Strong presentation and communication skills utilizing supplied tools.
• Proven ability to identify, engage and influence key discussions with Staff.
• Focused on providing a high level of customer support and service with a sense of urgency.
• Experience developing and maintaining customer relationships.
• Experience maintaining accurate records of all activities.
• Experience with Salesforce, Veeva preferred.
• Ability to accept and quickly apply coaching and feedback to improve individual performance and customer experience.
• High work ethic, reliable and punctual in reporting for scheduled work
• Ability to be flexible as needed to meet the fluctuating business needs.

Responsibilities

• Initiates and answers inbound and/or outbound sales calls or electronic inquiries directly from/to prospective and/or existing customers.
• Has general awareness of business, products/services and the market.
• Has very limited authority/opportunity to set and negotiate product/service terms.
• Relies on manager to provide planning and manage resources.
• Resolves routine issues.
• Works on problems of limited scope.
• Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Builds stable working relationships internally.
• Builds strong relationships with all external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level