Inside Service Representative
About The Position
Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Radiometer, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Radiometer, life comes first. Our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses. As a global leader and pioneer in acute care diagnostics for over 70 years, we streamline diagnostic workflows, empowering healthcare professionals to focus on what truly matters—caring for critically ill patients. Here, you’ll find a place to grow and make a real impact with your perspective, driving us forward in improving patient care. Learn about the Danaher Business System which makes everything possible. The Inside Service Representative is responsible for supporting the Field Service Organization and Radiometer customers by managing service contract renewals, identifying revenue opportunities, and ensuring accurate documentation. This role is critical to maintaining operational efficiency and compliance for medical equipment in hospitals, clinics, and laboratories. This position reports to the Manager, Service Contracts and is part of the Service Contracts and Coordination Team located in Brea, CA and will be an on-site role. In this role, you will have the opportunity to: Drive service contract renewals and proactively identify billable opportunities to support revenue growth while ensuring a positive customer experience. Utilize CRM/ERP systems to manage customer data, contracts, and work orders while maintaining accurate documentation and compliance. Collaborate with Field Service and internal teams to secure purchase orders and maximize service revenue through efficient coordination.
Requirements
- Associate’s degree or equivalent with 2+ years relevant experience - OR - Bachelor’s Degree or Danaher experience in customer service, call center, coordination or sales environment preferred
- Proficiency with MS Office, CRM and ERP systems, and strong attention to detail for documentation and compliance.
- Ability to work a set 8-hour shift anytime between 5am – 7pm
Nice To Haves
- Excellent communication and collaboration skills with a focus on driving customer satisfaction and revenue growth.
- Basic math skills and statistical knowledge
Responsibilities
- Drive service contract renewals and proactively identify billable opportunities to support revenue growth while ensuring a positive customer experience.
- Utilize CRM/ERP systems to manage customer data, contracts, and work orders while maintaining accurate documentation and compliance.
- Collaborate with Field Service and internal teams to secure purchase orders and maximize service revenue through efficient coordination.
Benefits
- Radiometer, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job.
- Check out our benefits at Danaher Benefits Info.
- We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
