Inside Service Representative

Alcon

33d • Remote

About The Position

Inside Service Representative At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon! As an Inside Service Representative supporting US Vision Care, you will be trusted to build and execute business plans to meet or exceed sales goals for assigned territory over the phone. This role drives territory sales performance, market share, and optimal resource utilization. In this role, it will be essential to develop effective professional business relationships with customers that support delivery of business results across a range of therapeutic areas, differentiating Alcon as a leader in their therapeutic area. Must be willing to relocate within 9-12 months and open to relocating to one of 5-7 states In this role, a typical day will include: Completing business plans and driving achievement of sales targets for the territory, customers, or therapeutic area Developing and applying an understanding of customer organizations and networks and of diverse influences that affect customer decisions (e.g. peer relationships) Implementing call plans for customers; calling on the right decision-maker to deliver the right message with the right frequency Adapting and optimizing approaches and communication styles during sales calls, responding appropriately to customer needs Making effective use of available technologies and channels to support sales calls Ensuring that Alcon products and supporting services are broadly understood and available to more customers Deploying and using approved Marketing and Sales promotional materials and programs Demonstrating expert knowledge of products to support sound clinical discussions Using detailed knowledge of competitor products’ features and benefits during calls to improve sales Allocating resources effectively (i.e. sampling, marketing material, etc.) Working effectively with other stakeholders and with resources in Sales and across other functions (e.g., Key Account Managers, Marketing, etc.) to achieve sales targets Providing stakeholders and other colleagues with insight and feedback gained from customer interactions. Working within Integrity and Compliance policies and all company policies and ensures those around him/her do the same Presenting a positive attitude and leadership skills to foster a hard-working culture Actively participating in all team meetings, conference calls, trainings, and sales meetings

Requirements

• Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs.; Assoc.+4 yrs.; M.S.)
• The ability to fluently read, write, understand, and communicate in English
• Must be open to relocate in the future

Nice To Haves

• Sales experience is not required but preferred

Responsibilities

• Completing business plans and driving achievement of sales targets for the territory, customers, or therapeutic area
• Developing and applying an understanding of customer organizations and networks and of diverse influences that affect customer decisions (e.g. peer relationships)
• Implementing call plans for customers; calling on the right decision-maker to deliver the right message with the right frequency
• Adapting and optimizing approaches and communication styles during sales calls, responding appropriately to customer needs
• Making effective use of available technologies and channels to support sales calls
• Ensuring that Alcon products and supporting services are broadly understood and available to more customers
• Deploying and using approved Marketing and Sales promotional materials and programs
• Demonstrating expert knowledge of products to support sound clinical discussions
• Using detailed knowledge of competitor products’ features and benefits during calls to improve sales
• Allocating resources effectively (i.e. sampling, marketing material, etc.)
• Working effectively with other stakeholders and with resources in Sales and across other functions (e.g., Key Account Managers, Marketing, etc.) to achieve sales targets
• Providing stakeholders and other colleagues with insight and feedback gained from customer interactions.
• Working within Integrity and Compliance policies and all company policies and ensures those around him/her do the same
• Presenting a positive attitude and leadership skills to foster a hard-working culture
• Actively participating in all team meetings, conference calls, trainings, and sales meetings

Benefits

• Benefit from working in a highly collaborative environment
• Join Alcon’s mission to provide top-tier, innovative products and solutions to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level