Inside Sales

The Franklin Group Inc•Boise, ID

8h•Onsite

About The Position

Let’s share a little about FBS and then we welcome you to apply: We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time. Once eligible, you start your journey to ownership with an annual gift of stock averaging 17% of what you make each year! For our seventh consecutive year, we ranked in the Top 10 Best Places to Work in Idaho. Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada. We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with providing materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops. Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employees. We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential. Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc. The primary purpose of the Inside Sales Representative is to provide exceptional customer service to those entering the store, ensuring that their visit to Franklin Building Supply is a positive and productive one. This role entails assisting customers, addressing their questions, and guiding them in finding the products they require. The Inside Sales Counter serves as the daily face of our company, actively engaging with and assisting customers. When customers call or walk through our doors, our Inside Sales staff warmly greet them and offer support. In this dynamic role, you'll encounter a diverse range of customers and experience the daily operations of a retail facility. Working at the inside sales counter provides exposure to nearly every aspect of the building industry. Successful employees in this role are prime candidates to advance into building materials sales. We are seeking individuals who are adept problem solvers, and capable of finding creative solutions to meet customer needs. A successful employee will leverage all available resources, provided that their actions are moral, ethical, and mutually beneficial to the customer, vendor, and our company. We foster a competitive yet team-oriented atmosphere, believing in the power of partnerships with our customers and vendors for mutual success. We invest in our employees and expect them to take ownership of their opportunities and challenges. No matter the situation, we expect our employees to do what's right for the customers and the company. We aim for long-term relationships with our employees, encouraging them to grow with the company and balance their personal and professional lives to support this goal.

Requirements

Customer service-minded
safety-focused
honest
hardworking
outgoing
friendly
very expressive
Have a basic knowledge of building materials and the ability to learn and retain new info
Manage time well to accomplish multiple objectives
Basic computer and social media skills
Independently problem-solve in order to accomplish an objective
Versatile, self-motivated & team-oriented
Devoted to growing knowledge base
Recognize adjustments to processes are necessary for the growth of business
Prioritize and triage activities in order to achieve objectives within the promised completion time

Responsibilities

provide exceptional customer service to those entering the store, ensuring that their visit to Franklin Building Supply is a positive and productive one
assisting customers
addressing their questions
guiding them in finding the products they require
actively engaging with and assisting customers
warmly greet them and offer support
finding creative solutions to meet customer needs
leverage all available resources, provided that their actions are moral, ethical, and mutually beneficial to the customer, vendor, and our company
take ownership of their opportunities and challenges
do what's right for the customers and the company