Inside Sales

Foundation Building Materials•Nashville, TN

1d•Onsite

About The Position

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and Canada. In conjunction with Unified Door & Hardware Group (UDHG), a premier provider of commercial door, frame, and hardware solutions, FBM supports a broad range of construction and architectural projects nationwide. Together, FBM and UDHG’s 8,000+ Team Members are committed to operational excellence, innovation, and employee development. By combining scale, specialty expertise, and a customer-first mindset, FBM delivers high-quality products and services to contractors, builders, and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowe’s, FBM is investing in strong, forward-thinking talent to support long-term success. At Foundation Building Materials (FBM), Inside Sales Professionals are trusted partners who build strong customer relationships through expert guidance and exceptional service. From the front counter to tailored solutions, this role is at the heart of FBM's success.

Requirements

High school diploma or equivalent required
2+ years inside sales experience
Excellent verbal communication skills and telephone manner
Ability to focus on different tasks and use time efficiently to achieve desired outcomes
Familiarity with Windows operating systems
Warehouse work which includes forklift experience/training

Nice To Haves

Incoming call experience

Responsibilities

Maintain professional, courteous communication with customers before, during, and after sales
Provide knowledge on products and generate accurate quotes and proposals
Assist walk-in customers and handle inquiries or complaints promptly
Drive profitable sales through effective selling, upselling, and cross-selling
Enter orders, pricing, and customer data into systems accurately
Respond to orders and quote requests via multiple channels (phone, email, fax, etc.)
Collaborate with outside sales reps and internal teams to fulfill customer needs
Maintain stock levels, organize the showroom, and support physical inventories
Schedule and coordinate inbound/outbound deliveries and shipping logistics
Negotiate freight rates and manage inventory movement efficiently
Operate and balance the cash register and drawer daily using proper procedures
Utilize management software for billing, reporting, and project tracking
Maintain up-to-date product expertise
Manage documentation and order details for large or complex projects
Coordinate deliveries with Operations staff
Coordinate purchase and delivery of special products
Must attend all required meetings in relation to sales and all company required training programs
Support our values in the stated areas of Safety, Customer Focus, Teamwork, Integrity and being a Company of Choice for both employees and customers
Other duties as assigned