Inside Sales
About The Position
SouthernCarlson is a national distributor of construction, fastening, industrial and construction supplies. Our foundation of service and commitment began in 1947. We have the broadest selection of high-quality products from leading suppliers in the industry along with tool repair services to keep businesses running. We provide expertise in both the products we offer and the solutions we propose. SouthernCarlson is The Contractors Choice™ for professional-grade tools, fasteners, jobsite supplies and expert service. SUMMARY: Inside Sales is responsible for maintaining customer satisfaction, assisting with customer related issues, completing customers quotes, and providing updates on requests from the field sales team while looking for new sales opportunities.
Requirements
- High School Diploma/GED or equivalent experience.
- 1-2 years of inside sales or sales support experience.
- Exceptional organizational and time management skills.
- Ability to multi-task and prioritize accordingly.
- Fluent in English; Bi-lingual in Spanish a plus.
- Skilled in communicating effectively verbally and in writing.
- Ability to establish and maintain effective working relationships.
- Knowledge of and the ability to utilize basic technology and online tools.
- Knowledge of Microsoft Office products, including Word, Excel, PowerPoint and Outlook.
- Must pass a pre-employment background check and drug screen
Responsibilities
- Provide product pricing by consulting the price matrix and other resources.
- Provide support to outside salespeople.
- Manage a defined territory of accounts.
- Sales reporting via our ERP system.
- Responsible for accurate order entry.
- Prepare and submit oral and written customer sales quotations.
- Resolve customer service issues.
- Track open sales orders and customer back orders.
- Timely follow-up to ensure timely shipment of materials and customer satisfaction.
- Coordinate processing of purchase orders with other departments.
- Continually develop sales skills and product knowledge.
- Attain Sales Goals and Objectives.
Benefits
- Competitive base salary and commission plan
- Our collaborative family culture
- Opportunities for career growth
- Competitive benefits package, including: Health, Dental and Vision
- Opportunity to enroll in our 401k program
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
