Inside Sales (Base Pay + Commission)

SMT, Corp.•Newtown, CT

32d•Onsite

About The Position

This is a B2B inside sales role within a technical environment, focused on managing complex RFQs, quotations, and orders from initial inquiry through delivery. You’ll act as the key link between customers, outside sales, and internal teams, ensuring all orders meet detailed technical, contractual, and quality requirements.

Requirements

Proven experience in B2B inside sales, preferably in manufacturing or a similar environment where coordination between customers and production is critical
Demonstrated ability to manage complex customer requirements, conflicting priorities, and detailed contract specifications
Strong track record of order book management, ensuring orders are executed in line with customer-specific quality and delivery expectations
Experience working cross-functionally with manufacturing, quality, sourcing, and operations teams
High attention to detail, particularly in quotations, contracts, and order execution
Strong problem-solving skills with a proactive, ownership-driven mindset
Excellent organizational, time management, and communication skills
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Responsibilities

Serve as the primary inside sales partner to outside sales, supporting complex B2B quoting, order management, and delivery execution
Manage the full sales process from RFQ through order entry and delivery, ensuring accuracy and adherence to customer specifications
Evaluate and respond to customer RFQs with varying and often conflicting requirements, ensuring all contractual and technical details are met
Generate detailed quotations and collaborate with outside sales on key accounts; independently manage quoting for non-key accounts
Coordinate closely with manufacturing, sourcing, quality, and operations teams to ensure feasibility, compliance, and on-time delivery
Maintain strict compliance with customer RFQ requirements and SMT quality systems
Create and manage sales orders, including routing and documentation aligned with customer and production needs
Actively manage order book performance, tracking delivery status and resolving issues to meet customer-specific quality and delivery expectations
Lead coordination and resolution of non-conformities, balancing customer requirements with internal capabilities
Maintain accurate and up-to-date data in CRM and other systems, including opportunity tracking and customer records
Interface with customer web portals for order updates, documentation, and data management
Support preparation and submission of certifications and required customer documentation
Analyze sales data and publish metrics (bookings, quotes, order performance)
Support sales and marketing activities as needed (meetings, events, etc.)