Termite and Pest - Inside Sales

Palisade Pest • Springfield, MO

1d

About The Position

Palisade Pest Control is a customer service company that provides termite and pest control services to residential and commercial customers. At Palisade, we are committed to a set of core values that includes professionalism, service, integrity, and excellence. Our team members conduct themselves with performance beyond expectations and a commitment to the highest level of service for our customers, vendors, and all those we come in contact with. We are committed to fostering a company culture with a growth mindset focused on daily wins, solid workflow, and giving 110% every day. Palisade Pest Control employees represent the promise and commitment to our customers of exceptional service, professionalism, and integrity.

Requirements

• Education & Experience: High school diploma required; some college or equivalent experience preferred. At least 3 years in sales, phone sales, B2B, or lead management (pest control experience is a plus).
• Language & Communication: Must read, write, and comprehend English; excellent written and verbal communication skills.
• Technical Skills: Moderate computer skills required, including Google Docs, MS Office, email, and familiarity with both Mac and PC. Experience with CRM and routing software is beneficial.
• Personality & Work Style: Self-starter with a motivated, positive, and professional demeanor; detail-oriented and able to multitask.
• Additional Requirements: Must pass background check and drug screening. Will need to obtain pest control licensing as required. Cold calling skills are a must.

Responsibilities

• Handle Inbound Calls: Respond to incoming calls promptly and professionally, providing accurate information about our pest control services.
• Convert Leads to Sales: Assess customer needs, explain the benefits of our services, and guide customers towards the best pest control solutions.
• Follow Up on Sales Leads: Make follow-up calls to prospective customers who have shown interest in our services, ensuring a high conversion rate.
• Build Customer Relationships: Establish trust and rapport with customers, maintaining a positive and helpful attitude to build long-term relationships.
• Schedule Appointments: Set up service appointments and accurately enter customer information into our scheduling system and lead software.
• Maintain Product Knowledge: Stay informed about our pest control products, services, and industry best practices to answer customer questions confidently.
• Achieve Sales Targets: Meet or exceed daily, weekly, and monthly sales goals while maintaining quality customer service.
• Collaborate with Team Members: Work closely with our sales, customer service, and field technician teams to ensure a seamless customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 51-100 employees