Inside Sales

Fracht USA • Torrance, CA

111d

About The Position

We are seeking a motivated, results-driven Inside Sales to drive growth within our division. This hybrid role blends new business development, strategic account management, and cross-functional collaboration across all service lines—including freight forwarding, customs brokerage, drayage, and warehousing. Ideal candidates will have experience in freight forwarding, pricing strategy, and supply chain optimization, along with a strong commercial mindset and proven client-facing skills. This role is responsible for both developing new opportunities and expanding existing relationships within assigned accounts while ensuring high service quality and operational alignment. This is a high-impact role for someone who thrives on building relationships, driving growth, and delivering customized logistics solutions. If you're commercially savvy and passionate about helping clients succeed, we want to hear from you.

Requirements

• Bachelor’s degree in Business, Sales, Marketing, Supply Chain or a related field preferred
• Minimum of 3 years of experience within the freight forwarding or logistics industry
• Proven track record of achieving and exceeding sales targets
• Strong negotiation, communication, and interpersonal skills
• In-depth knowledge of global logistics and supply chain management
• Ability to think strategically and execute tactically
• Proficient in CRM software and sales analytics tools

Responsibilities

• Build and maintain account plans for all assigned customers
• Expand services within key accounts across trade lanes and logistics functions (FFW, Customs, FRT, WHS, etc.)
• Identify and pursue up-sell/cross-sell opportunities aligned with client goals
• Identify and pursue new business opportunities in assigned territories and industry verticals
• Prepare tailored proposals, support RFQs, and drive opportunity closure
• Support marketing initiatives and attend relevant trade shows or networking events
• Serve as the primary commercial point of contact for assigned accounts
• Conduct regular client visits, QBRs, and performance reviews (minimum 2 per year per account)
• Track all client engagement and ensure <5% client attrition across portfolio
• Deliver 90%+ customer satisfaction based on feedback and surveys
• Generate quotes and support strategic pricing efforts aligned with operational capacity
• Work closely with operations and procurement to ensure aligned and seamless service delivery
• Provide feedback to inform pricing strategy and market positioning
• Support financial health of accounts, including invoice aging and margin integrity
• Log all activities, pipeline opportunities, and client interactions in CRM systems (e.g., CargoWise)
• Provide accurate sales forecasts and regular pipeline visibility to leadership
• Ensure 100% participation in SOP updates and pricing feedback initiatives

What This Job Offers

• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees