Inside Sales

Hoffman & Hoffman Inc • Richmond, VA

111d

About The Position

Hoffman Hydronics is actively seeking qualified professionals for the Inside Sales position. The ideal candidate should understand technical concepts easily, be a great communicator, and value developing relationships with customers. The company emphasizes adherence to core values that drive business forward. Responsibilities include managing collective accounts, providing high levels of customer service, keeping up-to-date information on jobs, and developing technical depth regarding company products. The Inside Sales person will also manage the order entry process, act as a first responder for customer inquiries, and maintain project schedules.

Requirements

• Bachelor’s degree preferred but not required
• 2 or more years’ experience in the HVAC industry preferred but not required
• Minimum 2 years’ experience in similar role (Inside Sales/Account Executive/Product Management)
• Highly developed interpersonal and analytical skills
• Experience with Marketing / Project Management

Nice To Haves

• A strong sales presence and ability to develop lasting relationships
• Detail oriented, professional attitude, reliable
• Strong time management skills
• Sincere desire to help others
• Strong attention to detail
• Ability to work independently and within a team with emphasis on accuracy and timeliness
• Must possess a personal need to consistently produce accurate and thorough results
• Superior written and oral communication skills
• Proven problem solving, leadership and listening skills
• Product and vendor knowledge (or the ability to quickly learn it)
• Strong technical aptitude
• Ability to work in a fast-paced environment and handle multiple tasks
• Strong administrative and organizational skills

Responsibilities

• Uphold and adhere to Hoffman Hydronics core values
• Manage collective accounts
• Provide a high level of customer service in a timely, effective, and efficient manner
• Keep up to date information on Jobs List
• Continuously stay updated on current competitive market pricing and report/share with Outsides Sales and Management
• Develop technical depth and understanding of company products and application knowledge
• Manage the order entry process and coordinate deliveries with the customers including returns and warranties
• Act as first responder for customer call-in requests regarding products or services
• Ensure product is ordered on time and accurately upon receipt of an approved submittal
• Process and enter sales orders and quotations into CRM (Netsuite)
• Utilize industry databases to research and find upcoming jobs to bid
• Do preliminary take off on upcoming jobs
• Maintain project schedules in quote/project management system
• Develop Installation Operations and Maintenance Manuals for customers
• Work closely with manufacturers to resolve issues
• Coordinate scheduling of equipment start-up and resolution of warranty-related issues
• Remain knowledgeable on products and technologies which Hoffman Hydronics represents
• Other tasks as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree