Inside Sales, Water Treatment

PACE Supply • Santa Rosa, CA

4d • Onsite

About The Position

Overview PACE Supply is looking for a driven Inside Sales professional to join our Water Treatment Division is Santa Rosa, CA. The Inside Sales Representative is responsible for supporting the Water Treatment Inside Sales team by coordinating with customers on their sales needs, scheduling, and ensuring timely and accurate order delivery. This individual works closely with Water Treatment customers, vendors, and manufacturer representatives to manage the purchase and shipment of products according to customer requirements. The Inside Sales Representative also serves as a key liaison to help resolve issues, maintain strong communication, and ensure overall customer satisfaction. If you're passionate about delivering exceptional service, maintaining product expertise, and thrive in a dynamic, team-oriented environment, we invite you to join us at PACE Supply and contribute to our ongoing success in serving our customers and upholding our standards of excellence.

Requirements

• Proven experience (typically 2+ years) in inside sales, customer service, or a related field.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation with the ability to handle various customer inquiries professionally and promptly.
• Proficiency in managing sales processes, including order processing, quotations, and customer follow-ups.
• Ability to coordinate and collaborate effectively with multiple departments to resolve customer issues and ensure smooth operations.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively.
• Familiarity with CRM (Customer Relationship Management) software or relevant sales and inventory management tools.
• Detail-oriented mindset with accuracy in maintaining records and managing administrative tasks associated with sales.
• Adaptability to a dynamic work environment and willingness to learn about industry trends and product developments.
• A proactive attitude with a focus on delivering high-quality service to customers.

Nice To Haves

• Ideally, a degree or equivalent education in business, marketing, or a related field can be advantageous.

Responsibilities

• Coordinate the execution of customer orders from start to finish, ensuring accuracy, timely processing, and adherence to established procedures.
• Participate in team meetings to stay aligned with goals, priorities, and customer needs.
• Monitor active sales orders, identify potential issues, and promptly communicate them to the appropriate team members for resolution.
• Support the overall sales process by managing order details, assisting with cost control, and ensuring efficient use of resources.
• Work directly with customers to understand their needs, challenges, and desired outcomes.
• Assist in developing and presenting water treatment solutions that align with customer requirements.
• Maintain regular communication with customers, providing updates on orders or project status and addressing questions or concerns professionally.
• Gather customer feedback after project or order completion to support continuous improvement and customer satisfaction.
• Support relationships with vendors and manufacturer representatives by communicating order requirements and confirming product availability.
• Assist in obtaining competitive pricing, verifying contract terms, and confirming delivery timelines.
• Coordinate procurement activities to help ensure timely and accurate product deliveries that meet customer and project specifications.
• Communicate and help resolve vendor-related issues, such as delivery delays or product quality concerns.
• Maintain accurate sales documentation, including communication logs, order details, and meeting notes.
• Assist in preparing sales reports and updates for internal stakeholders.
• Help track and organize project data to support analysis of trends, performance, and areas for improvement.
• Ensure all required documentation is complete, organized, and accurately filed for team reference.

Benefits

• PACE Supply is proud to be an employee-owned corporation.
• We offer competitive wages, career pathways of growth, and excellent benefits packages that includes medical, dental, and vision care that is available to you within the first 30 days!
• We also provide our employees with life insurance, sick days, holidays, vacation, two retirement programs of 401(k) and ESOP, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees