Inside Sales & Training Associate (Remote within Colorado)

CEFALY Technology

3d•$90,000 - $110,000•Remote

About The Position

The Inside Sales & Training Associate serves as the primary point of contact for VA and Medical Center customers, providing end-to-end account support, order processing, and relationship management. This role engages with healthcare partners through phone, email, video conferencing, live chat, and in-person interactions to ensure a seamless and high-quality customer experience. In addition to inside sales responsibilities, the Associate travels on-site to deliver professional training to healthcare providers and represents CEFALY Technology at medical conferences and trade shows. The role works collaboratively with Inside Sales Representatives, Regional Trainers, Product Management, Customer Service, and Quality Management to ensure consistent service delivery, effective education, and alignment with evolving business needs. Other duties may be assigned as required to support organizational objectives.

Requirements

Strong business acumen and sound professional judgment.
Excellent communication skills in written and spoken English, including grammar and professional tone.
Proficiency with Microsoft Excel, Word, and Outlook.
Solid organizational and time-management skills.
Experience using a CRM system; Salesforce preferred.
Ability to navigate remote customer environments and facility endpoints.
Bachelor’s degree or equivalent experience in a medical, life sciences, or related healthcare field
Medical sales or clinical background is required, including experience in medical devices, pharmaceuticals, or healthcare sales, or prior clinical experience
1–3 years of inside sales experience in a medical, biotechnology, or technology field preferred.
Proven understanding of clinical environments and medical terminology
Reliable, dependable, punctual, and detail oriented.
Highly organized, with demonstrated ability to manage multiple priorities and meet deadlines.
Strong interpersonal and communication skills.
Solution-oriented, accountable, and collaborative.
Motivated and eager to learn; open to ongoing training and development.
Demonstrated initiative and willingness to take ownership of tasks.

Nice To Haves

Experience with VA Medical Centers is a plus.
Educational background or exposure to Biology, Anatomy, Neurology, or medical devices is helpful but not required.
Familiarity with migraine treatment, clinical environments, or medical terminology is beneficial.
Candidates with relevant internships or strong transferable skills will also be considered.

Responsibilities

Serve as the main interface for institutional customers through phone, email, and video conferencing.
Act as the primary customer contact for assigned accounts.
Conduct customer discovery and coordinate follow-up training (cold calling).
Conducts and executes strategic sales to drive revenue growth and market expansion.
Travel on-site to provide high-quality training to healthcare providers.
Schedule and follow up on meetings coordinated by inside sales associates.
Process and track customer orders accurately.
Work collaboratively with Customer Service to resolve questions, issues, and complaints.
Use initiative to improve personal skills and departmental processes.
Drive add-on and associative sales.
Convert prospects into active customers.
Represent CEFALY Technology at trade shows and medical conferences.
§ Adapt to evolving business needs and take on other duties as required.
Generate new leads and maintain accurate contact information in Salesforce.
Perform additional duties as assigned.