Inside Sales - Total Access

Airgas • Duluth, GA

1d • Hybrid

About The Position

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Airgas, we RESPECT, HONOR and VALUE diversity. Airgas is Hiring for an Inside Sales Specialist in Duluth, GA! We are looking for you! Monthly Bonus Opportunities Hybrid Schedule after Training Call Center Environment No Weekends ! Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance. Support for Parents: We offer a 14-week paid child birth benefit to support growing families. Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time. Early Access: Your benefits start after just 30 days of employment Recruiter: Matt McCain | [email protected] | [phone] (call/text) The Total Access Specialist / Senior Account Specialist will retain existing customer sales, drive gross margin growth, and new customer attainment by managing a portfolio of customers and prospects that comprises the Associate’s “Territory” which includes all accounts assigned in SAP to the Associate’s ER salesman code. Business will be gained through proactive customer touch; effective negotiation; and deliberate territory planning using the company’s CRM system. At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients. Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

Requirements

• High School Diploma or GED equivalent required
• Prior sales experience/customer service at Airgas
• Strong self-motivation
• Ability to interact well with others
• Able to work well as a member of a team
• Excellent communication and negotiation skills
• Ability to work independently and under pressure to meet deadlines
• Occasional travel required

Nice To Haves

• College degree preferred
• Industrial distribution or knowledge of PPE, Welding and Gases preferred

Responsibilities

• Associates must hold safety as the utmost priority.
• Follow all Company policies and procedures, of particular importance are the items assigned annually through Airgas University, detailing specific rules around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.
• Make proactive telephone calls to stay connected with existing customers and pursue new account prospect opportunities. Proactivity in the form of outbound sales calls is expected to support the achievement of the key gross margin growth goal. Manage territory effectively by speaking with customers in regular intervals (monthly). Gauge to be on the phone with customers approximately 40% of their day.
• Receive inbound phone calls from customers, and provide courteous professional service to ensure a high quality experience.
• Manage call path control through effective negotiation of fair pricing while protecting Airgas profitability.
• Attend all training sessions required as deemed appropriate by Management to remain current on product knowledge, competitive information, sales skills, software changes and new procedures. Continue to enhance these skills through self-study, coaching session.
• Use the company’s enterprise resource planning system, SAP, to document sales quotes and orders. Follow all tactical procedures as defined by the training team.
• Accommodate customer returns and credits as necessary. Work with the BSC Credit Department to ensure customer accounts are kept up to date so that payment due reflects accurately.
• Use the company’s CRM system, Salesforce.com as a sales planning tool. This includes logging accurate contact information for each customer, capturing customer information such as the industry, employee count, competition, etc. Use the opportunity object to manage the key focus of retention and growth on each customer. Aggregated opportunities should total well beyond daily goal to ensure a strong sales pipeline. Document cases that illustrate where business is at risk, or has been lost.
• Use value added tools such as emarket capabilities, airgas.com, marketing materials, and the Field Specialist Network when needed and justified to meet customer needs..
• Work with Sales Managers to enhance call technique through self-monitoring. Strategize on budgeting and territory planning.
• Assist with training or mentoring peers upon request.
• Be an engaged participant in Team and Departmental Meetings.
• Perform all other position related duties as assigned.

Benefits

• Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• We offer a 14-week paid child birth benefit to support growing families.
• 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Your benefits start after just 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees