Inside Sales Team Lead

Aptive Environmental•Provo, UT

6d•$75

About The Position

We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Inside Sales Team Lead position. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level. Aptive Pest Control: Aptive Pest Control provides pest control services to 34 states in the US. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched with the clear intention of becoming a world-recognized brand. In 2021, Aptive was included in Inc. Magazine’s “Best in Business” list of companies that make a positive impact. Aptive is also featured on Glassdoor's 2019 list of Top 100 US workplaces and is ranked one of Entrepreneur Magazine's Best Companies in America. We are a proud member of the EPA's Pesticide Environmental Stewardship Program and have partnered with the United Nations Foundation’s "United to Beat Malaria" to help stop the spread of malaria transmitted by mosquito bites. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.

Requirements

Minimum of 1+ years of sales leadership experience or 2+ years of experience as part of a high-performing sales team
Knowledge of inside sales operations, performance metrics, and revenue-driving activities
Ability to coach sales representatives and analyze performance data using CRM and reporting systems
Strong critical thinking, problem-solving, and decision-making abilities in a fast-paced environment
Clear written and verbal communication skills with team members and leadership
Ability to adapt to changing priorities and operational needs

Responsibilities

Lead, coach, and develop inside sales representatives through ongoing one-on-one coaching, call reviews, and skill development to improve close rates, service rates, and contract value
Monitor individual and team performance metrics, including KPIs, revenue targets, and activity levels, to ensure consistent goal attainment
Execute monthly and annual revenue goals by managing team performance and implementing corrective action plans when necessary
Provide real-time support and queue coverage to maintain consistent sales execution and customer experience
Analyze performance data using CRM and reporting systems to identify trends, opportunities, and areas for improvement
Address performance gaps, scheduling needs, workflow disruptions, and customer escalations using established systems, policies, and procedures
Make routine decisions related to coaching plans, daily priorities, scheduling adjustments, and issue resolution within company guidelines
Collaborate with Operations, Marketing, Workforce Management, Technology, and HR to support sales effectiveness and operational alignment
Communicate performance expectations, feedback, and results clearly with sales representatives and leadership
Interact with customers only on escalated issues as needed to support service quality and retention
Perform other related duties as assigned