Inside Sales Team Lead

Cohere Beauty Omaha Inc • Phoenix, AZ

115d

About The Position

The Inside Sales Team Lead is a key management role responsible for leading a high-performing Inside Sales Team that delivers exceptional customer experiences from initial engagement through project delivery. This role combines strategic account stewardship with operational excellence, ensuring customer needs are met, projects move smoothly through the pipeline, and revenue growth opportunities are maximized. The Team Lead will balance customer relationship management, sales process oversight, and team leadership. Success in this role requires strong commercial acumen, the ability to anticipate and resolve challenges, and a passion for developing both people and processes.

Requirements

• Bachelor’s degree in Business, Supply Chain, or a related field preferred; equivalent experience considered.
• 3-5 years of experience in inside sales, account management, or customer relationship management in a manufacturing or CPG environment.
• Minimum of 2 years of supervisory or team leadership experience.
• Proven ability to build and maintain strong customer relationships in a fast-paced environment.
• Strong leadership skills with a track record of coaching and developing teams.
• Excellent problem-solving, decision-making, and prioritization abilities.
• Exceptional communication skills, both written and verbal, with the ability to engage professionally at all levels.
• Proficiency in Microsoft Office; experience with AS400 and CRM systems (Monday.com) preferred.
• Ability to manage multiple priorities while maintaining high attention to detail.
• Ability to maintain regular and predictable attendance.
• Ability to work onsite.

Responsibilities

• Lead, mentor, and develop a team of 6-8 Inside Sales Representatives.
• Establish clear performance expectations and conduct regular 1:1 coaching sessions.
• Foster a culture of customer-first thinking, accountability, and continuous improvement.
• Drive adoption of best practices for communication, follow-up, and sales process execution.
• Oversee strategic customer accounts to ensure strong relationships and long-term retention.
• Serve as the escalation point for customer issues, ensuring swift resolution and proactive follow-up.
• Anticipate customer needs and identify opportunities for additional services, new projects, or expanded product lines.
• Conduct periodic business reviews with customers to assess satisfaction, share performance metrics, and align future opportunities.
• Manage the end-to-end sales and order process, from intake through delivery, ensuring accuracy and timeliness.
• Validate and approve purchase orders, confirming all details meet contract and operational requirements.
• Monitor project timelines and coordinate with Planning, Operations, and Logistics to ensure on-time delivery.
• Communicate proactively with customers on project status, delivery schedules, and any changes.
• Partner closely with Business Development to ensure smooth handoffs from prospect to active account.
• Support BD by managing daily customer inquiries, escalating critical issues, and coordinating with BD business reviews.
• Coordinate with Planning, Procurement, Operations, and Regulatory to address customer requirements and resolve challenges.
• Represent the Inside Sales Team in leadership meetings, sharing customer insights and process feedback.
• Track team KPIs, including on-time delivery, sales conversion, and customer satisfaction scores.
• Analyze trends in account activity to identify growth opportunities and process gaps.
• Provide regular updates to the Director of Customer Success Management and other senior leaders.
• Perform additional duties as assigned to support the overall success of the organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree