Inside Sales Support

Agi • Naperville, IL

108d • $26 - $30

About The Position

Inside Sales Support is the front-line primary contact with our customers and product end users. They attend to customer queries and concerns, provide them with information, and take their product orders. The role is also responsible for the accurate and timely updating of the CRM, as well as Salesforce.

Requirements

• Minimum 2-years customer support experience within the agriculture industry.
• Experience in inside sales or customer service within manufacturing logistics or distribution is preferred.
• Agriculture background with working knowledge of farm operations and equipment would be a strong asset.
• Ag-related diploma or degree is preferred but not required.
• Proven ability to multitask and prioritize in a fast-paced environment.
• Mechanically inclined and comfortable discussing technical equipment or solutions.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Experience with Salesforce CRM platform.
• Knowledge of SAP would be an asset.
• Interest in long-term career growth, with a path from Inside Sales Support to Inside Sales Rep to Outside Sales or another area of the business.
• Ability to travel domestically and internationally, approximately 5% of the time.

Nice To Haves

• Ag-related diploma or degree.
• Knowledge of SAP.

Responsibilities

• Receive, triage and manage phone calls & emails from customers and the outside sales team.
• Support customers by providing parts and component pricing, lead times and guiding callers through troubleshooting.
• Order entry function, ensuring the accuracy of both product code entered, pricing and shipping details.
• Entering credits/debits into the system as necessary.
• Managing accounts & coordinating customer orders.
• Support and collaboration with sales team.
• Help and guide our AGI dealers on AGI processes.
• Provide quotes where necessary on standard product.
• Communicate with Planning and/or Shipping regarding customer specific needs relating to load shipments.
• Attend production meetings as required.
• Attending various trade shows as required.
• Respond to technical questions regarding the customer's Purchase Order and invoice.

Benefits

• Annual bonus plan
• Paid Time Off
• Medical
• Dental
• Vision
• Life and AD&D
• Short Term Disability
• Long Term Disability
• Voluntary Life
• Employee Assistance Program
• Spending Accounts
• 401k with match
• Employee Stock Purchase Plan with match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed