Inside Sales Support Specialist (Domestic)

L3HHCM20•Carlsbad, CA

2d•$76,000 - $141,500•Onsite

About The Position

L3Harris is seeking a Inside Sales Support Specialist to reestablish and centralize critical sales support functions for the Tactical Data Link (TDL) business. This role serves as the primary customer advocate and central point of contact for quote requests, CRM accuracy, and sales enablement activities. The position is essential to accelerating quote responsiveness, improving customer engagement, and supporting order growth across domestic customers. The ideal candidate will manage end-to-end quote coordination for price-list–based products, maintain CRM data integrity, and support account managers by providing continuity while they are in the field. This role will be cross-trained to support international scope and will work closely with Sales, Program Management, Contracts, and Operations to ensure accurate and timely execution. Contributions in this role are crucial to meeting AOP objectives and delivering essential equipment to the warfighter.

Requirements

Bachelor’s Degree with 0–3 years of related experience; OR in lieu of a degree, minimum of 4 years of prior related experience

Nice To Haves

Entry-level to early-career candidate interested in a customer-facing sales career path or a springboard into other exciting career paths
Engineering or technical background preferred
Experience with CRM systems
Strong customer service and communication skills
Ability to manage multiple requests with clear prioritization
High attention to detail and commitment to data accuracy
Comfortable working cross-functionally with Sales, Contracts, PM, and Operations
Self-motivated, organized, and accountable

Responsibilities

Serve as the primary customer interface for inbound quote requests and sales support inquiries
Manage quote intake, scoping, configuration, and pricing for TDL price book items
Ensure accurate tracking, prioritization, and documentation of requests within CRM
Maintain data consistency across recurring, duplicate, and multi-sector quote requests
Follow up on open and expired quotes to support opportunity conversion
Identify and support upsell opportunities in coordination with Sales
Provide backup customer support for account managers while they are in the field
Act as a central point of contact for internal teams supporting TDL customers
Support demo pool coordination, help desk activities, and audit documentation
Develop and maintain working knowledge of TDL products, configurations, and applications