Specialist, Inside Sales Support

SVP Worldwide • Nashville, TN

6h • Hybrid

About The Position

The Inside Sales Support Specialist will support the region's sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales and growth of assigned accounts, lead generation, customer satisfaction, communication, and customer service, including maintaining a high level of product knowledge, handling customer inquiries, and assisting the sales team in meeting/exceeding sales targets. As an integral part of the Sales Organization, you will be required to engage with your sales colleagues and the Order management team. You will also collaborate with other key functional groups such as Marketing, Operations, and Legal Departments. You will play a vital role in ensuring best-in-class customer experience through follow-up support and case clarity as needed, including follow-up on email campaigns/contacts, providing additional information to Sales Representatives and Sales leadership when necessary.

Requirements

• Bachelor’s degree in Business or Related field
• 1-3 years previous experience in a support function or position
• Outbound Calling experience (required); excellent Communication skills, engaging phone manner and good listening skills are a must
• Personality oriented towards working in a team setting and supporting your colleagues
• Strong focus on customer satisfaction and long-term customer relation building
• Excellent organizational and time management skills
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook
• Sales tooling and systems knowledge/skills
• Solid analytical skills and excel capabilities
• Self-motivated and capable of operating with various departments and personnel in stressful situations
• Flexible attitude to activities outside specific job function
• Ability to operate autonomously or as a team member, self-disciplined

Responsibilities

• Increasing revenue on assigned accounts
• Building strong relationships with our dealers by providing excellent customer service, education and collaboration.
• Assist the sales team in managing and coordinating sales activities, including order processing and lead follow-ups
• Source new leads and activate dormant accounts through engagement via phone and email
• Ensure new customers are converted to active customers by maintaining customer service checkpoints
• Perform outreach and communicate sales and marketing programs to customers
• Collaborate with sales representatives to prepare and execute promotional activities, events, campaigns and coordinate pricing activities
• Respond promptly to customer inquiries and provide exceptional customer service, ensuring customer satisfaction and building strong relationships
• Handle customer complaints and concerns, escalating issues to appropriate departments when necessary
• Prepare sales quotes, proposals, and presentations in collaboration with the Inside Sales Admin as needed.
• Collect and prepare the documentation for contracts and coordinate with the different company functions including Legal and Finance as needed.
• Become fully knowledgeable with Products and field sales process to continue improvement initiatives on the process
• Assist in sales forecasting and planning activities to achieve revenue targets and business objectives
• Support the sales team in preparing and conducting sales meetings, presentations, and product demonstrations.

Benefits

• Full benefits package; medical, dental, vision
• 401k plan
• Competitive PTO accrual as well as additional wellness days
• Hybrid work schedule
• Work environment that harbors a culture of collaboration and community
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level