Inside Sales Support Specialist

MPD INC • Lenexa, KS

108d

About The Position

Empowering Law Enforcement Through Innovative Technology for Over 60 Years. Inside Sales Support Specialist | Kustom Signals, Inc. Are you ready to make a real impact supporting those who serve and protect our communities? At Kustom Signals, we’ve been a trusted partner to law enforcement agencies across the globe for more than six decades—delivering cutting-edge technology and unwavering support. Our commitment to quality extends beyond our solutions and into every customer interaction, from our consultative sales approach to our dedicated service and support. As an employee-owned company (ESOP), we invest in your future with competitive benefits, including educational assistance and professional development opportunities. We're seeking a passionate, energetic, and detail-driven Inside Sales Support Specialist to join our Domestic Sales team. In this role, you'll be a key player in helping Account Managers build lasting relationships with law enforcement agencies and public safety professionals. If you thrive in a fast-paced, mission-driven environment and enjoy solving problems with real-world impact, we want to hear from you.

Requirements

• Bachelor’s degree preferred; equivalent work experience accepted
• Minimum of 3 years in sales (technical sales preferred)
• Experience using CRM software (Salesforce strongly preferred)
• Proficient in the full sales cycle, including prospecting, value communication, and closing
• Strong ability to craft persuasive proposals and build long-term client trust
• Excellent communication—both verbal and written
• Highly organized, self-motivated, and able to prioritize multiple tasks
• Skilled in Microsoft Office and comfortable using ERP systems
• Professional phone presence and customer service mindset

Responsibilities

• Support Account Managers by helping identify and recommend technical solutions such as In-Car Video (ICV), Body Worn Video (BWV), cloud and local evidence management systems, speed enforcement RADAR and LIDAR, and messaging trailers
• Assist in negotiating terms of sale, including specifications, pricing, installation, training, warranties, and service agreements
• Conduct outreach via phone and email to prospective clients including Police Departments, Sheriff’s Offices, Highway Patrol, and Military Police
• Help qualify and manage leads through the Kustom Signals Selling Solutions process
• Maintain competitive product knowledge and highlight the unique value of our offerings
• Accurately document all interactions and updates in Salesforce CRM
• Consistently meet assigned weekly performance metrics
• Input customer account details and product orders into our ERP system
• Ensure correct product configurations, pricing, and customer requirements are captured
• Communicate special shipping, invoicing, and customization needs clearly and accurately
• Support the end-to-end order fulfillment process when needed
• Work closely with cross-functional teams including Customer Service, Technical Support, Engineering, and Billing to ensure customer satisfaction
• Assist in forecasting and reporting for assigned regions
• Develop pricing strategies and help secure sales appointments
• Act as a liaison between law enforcement clients and internal departments

Benefits

• Benefits are available on the first day of employment
• Company-sponsored life and short-term disability insurance
• Comprehensive health, dental, and vision insurance
• Health Savings Account when paired with a high-deductible medical plan
• 401k retirement savings plan with an employer match of up to 4%
• 100% employee-owned company through an Employee Stock Ownership Plan (ESOP) after meeting eligibility requirements
• Paid time off, including Vacation, Personal or Discretionary (Sick), and ten (10) paid company holidays
• Tuition reimbursement for pre-approved courses
• Climate-controlled work environment
• Consistent weekday schedules provide an exceptional work-life balance
• A people-first culture grounded in teamwork, accountability, and innovation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees