Inside Sales Supervisor
About The Position
Supervise, coach, and develop a team of inbound sales representatives Conduct regular 1:1s, call reviews, and performance feedback sessions Motivate team members to meet and exceed sales goals Support new hire onboarding and ongoing training initiatives Monitor daily, weekly, and monthly sales metrics including close rates, revenue, and product mix Drive achievement of key performance indicators (KPIs) such as close rates and ARPU. Identify performance gaps and implement action plans to improve results Ensure consistent execution of sales processes. Manage queue performance, staffing coverage, and schedule adherence Support go-live initiatives, system transitions, and process improvements Collaborate with cross-functional teams such as Marketing, Operations, and Admin Support Monitor calls and interactions to ensure quality standards are met Reinforce a customer-first culture focused on resolution and satisfaction Address escalated customer concerns and provide timely resolution
Requirements
- 2+ years of experience in sales or call center environment (inbound sales preferred)
- 1+ year of leadership or supervisory experience preferred
- Strong understanding of sales techniques and objection handling
- Proven ability to meet or exceed sales targets
- Excellent communication, coaching, and interpersonal skills
- Experience with CRM systems and call center platforms (e.g., Five9, HubSpot, Intermedia)
Responsibilities
- Supervise, coach, and develop a team of inbound sales representatives
- Conduct regular 1:1s, call reviews, and performance feedback sessions
- Motivate team members to meet and exceed sales goals
- Support new hire onboarding and ongoing training initiatives
- Monitor daily, weekly, and monthly sales metrics including close rates, revenue, and product mix
- Drive achievement of key performance indicators (KPIs) such as close rates and ARPU.
- Identify performance gaps and implement action plans to improve results
- Ensure consistent execution of sales processes.
- Manage queue performance, staffing coverage, and schedule adherence
- Support go-live initiatives, system transitions, and process improvements
- Collaborate with cross-functional teams such as Marketing, Operations, and Admin Support
- Monitor calls and interactions to ensure quality standards are met
- Reinforce a customer-first culture focused on resolution and satisfaction
- Address escalated customer concerns and provide timely resolution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
