Inside Sales Supervisor

Worthington Enterprises • Worthington, OH

10d

About The Position

The Inside Sales Supervisor oversees the daily operations of the Inside Sales
team to ensure consistent delivery of exceptional service to internal and
external customers. This position supports the Inside Sales Manager in executing
strategic initiatives, monitoring performance, and ensuring compliance with
processes and standards. The Supervisor provides day-to-day direction, coaching,
and development for team members while maintaining a focus on operational
excellence, accuracy, and continuous improvement.

Requirements

• Strong leadership and interpersonal skills with the ability to coach and motivate others.
• Advanced understanding of ERP systems (JDE) and associated platforms (EDI, Salesforce, Shopify, CommerceHub, Zendesk, Customer Portals).
• Proven ability to analyze performance data and implement corrective actions.
• Excellent communication and organizational skills.
• Ability to balance team management with hands-on problem resolution.
• Demonstrates professionalism, accountability, and commitment to customer excellence.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• 5 years of inside sales or order management experience, including supervisory or leadership experience.
• Proficiency with Microsoft Office, JDE, Salesforce and Zendesk tools.

Responsibilities

• Supervise daily operations – oversee workload distribution, ensure order processing accuracy, and maintain adherence to established service levels
• Coach, train, and develop team members – conduct one-on-one meetings, side-by-sides, and performance check-ins to support employee growth and effectiveness
• Monitor and report on team metrics – track performance, quality, and productivity; identify trends and partner with the Inside Sales Manager to drive improvements
• Manage escalated customer and system issues – serve as a point of contact for complex situations requiring coordination across departments
• Support process documentation and training materials – ensure all SOPs, guides, and tools are accurate and aligned with current practices
• Participate in cross-functional and continuous improvement projects – provide input on system enhancements and efficiency opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level