Inside Sales Specialist

ITW • Alameda, CA

113d • $34 - $44 • Remote

About The Position

Simco-Ion, located in Alameda CA, is an Illinois Tool Works' company. We are the world's largest manufacturer of ionization and process monitoring products. Since 1936, we've been providing solutions for electrostatic issues in a wide range of industries, such as semiconductor, life sciences, and advanced display. The ideal candidate will live near our Alameda CA, or Hatfield PA location however flexible on remote work locations as well. Simco-Ion offers a competitive salary and sales incentive. Our comprehensive benefits package includes health, dental, life, 401 w/match and more.

Requirements

• High school diploma or equivalent required; bachelor's degree preferred
• Minimum of 5 years' experience in sales, inside sales or a customer-facing administrative role
• Proven ability to manage multiple priorities with speed and precision
• Highly skilled in data entry with exceptional attention to detail
• Strong interpersonal skills with the ability to build trust and rapport with partners and colleagues
• Experience working in ERP systems; Salesforce experience strongly preferred
• Must be proficient in Microsoft Excel and PowerPoint
• Self-starter with a solutions-oriented mindset and a collaborative approach

Responsibilities

• Serve as the primary point of contact for customer inquiries, ensuring timely and accurate responses
• Manage end-to-end sales support processes, including quoting, order entry, and post-sale follow-up needs
• Cross functional collaboration with domestic and international manufacturing sites
• Qualify and process inbound leads; collaborate with Sales Managers on sales strategy
• Maintain and update account information and opportunities in Salesforce
• Track and manage order status, proactively communicate timelines, and coordinate shipments to ensure on-time delivery
• Generate weekly open order reports for key customers
• Coordinate RMAs (Return Merchandise Authorization) process with Customer Service team
• Support marketing campaigns and trade shows as needed
• Deliver actionable insights and reporting related to backlogs, lead times, and sales trends
• Sales analytics for customer trends and opportunities
• Support inquiries from the sales team

Benefits

• Health insurance
• Dental insurance
• Life insurance
• 401k with match
• Sales incentive

What This Job Offers

• Industry: Machinery Manufacturing
• Education Level: High school or GED