Inside sales specialist - CA

Halco Lighting•Phoenix, AZ

About The Position

Halco Lighting Technologies, one of the fastest growing lighting companies, is seeking a CA based inside sales specialist to support our West Coast clients. Position responsibilities include but not limited to: Providing support to distributors, Regional Sales Manager and independent sales agencies in the territory Providing support for escalating issues/resolutions for customers. Engage in cross functional leadership roles within the Inside Sales team leading best practice exercises and process improvements Processing orders, quote requests, customer returns, warranty claims and credit requests quickly. Submitting special price requests to pricing and preparing formal quotations for distributors, agents, and Regional Sales Managers. Assist customers and agents in crossing over competitor part numbers to Halco part numbers. Proactively and productively solve problems and identify opportunities for customers and the company. Field customer calls. Follow up on any open issues within assigned territory until they are handled to completion. Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received. Communicate with appropriate internal resources any potential new and/or add-on sales opportunities, at-risk customers, competitive data, and/or other information that might be relevant to the overall business. Collaborate with the Regional Sales Manager of assigned territory providing insights into sales trends at the distributor level to identify opportunities. Call on customer accounts which are assigned directly to execute and close sales. Participate in local counter days as appropriate, representing Halco lighting .

Requirements

Minimum of two years of inside sales/customer service experience working for a lighting agent or manufacturer in a similar capacity
Must be based in CA - Northern CA preferred
Prior utilization of ERP a must - Epicor Eclipse a plus
High aptitude in sales
Extraordinary communication skills - Telephone, written and in person
Problem solving skills - Solution focused with ability to diffuse negative outcomes
Relationship builder - Professional, friendly, and courteous
Good at multi-tasking and keeping organized
Self-driven - Results oriented and goal focused
Skilled in utilizing Microsoft Office programs

Nice To Haves

Prior lighting technical support background preferred

Responsibilities

Providing support to distributors, Regional Sales Manager and independent sales agencies in the territory
Providing support for escalating issues/resolutions for customers.
Engage in cross functional leadership roles within the Inside Sales team leading best practice exercises and process improvements
Processing orders, quote requests, customer returns, warranty claims and credit requests quickly.
Submitting special price requests to pricing and preparing formal quotations for distributors, agents, and Regional Sales Managers.
Assist customers and agents in crossing over competitor part numbers to Halco part numbers.
Proactively and productively solve problems and identify opportunities for customers and the company.
Field customer calls.
Follow up on any open issues within assigned territory until they are handled to completion.
Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received.
Communicate with appropriate internal resources any potential new and/or add-on sales opportunities, at-risk customers, competitive data, and/or other information that might be relevant to the overall business.
Collaborate with the Regional Sales Manager of assigned territory providing insights into sales trends at the distributor level to identify opportunities.
Call on customer accounts which are assigned directly to execute and close sales.
Participate in local counter days as appropriate, representing Halco lighting