Inside Sales Specialist

Xylem•Memphis, AL

13h•Onsite

About The Position

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. The Inside Sales Specialist sells products and/or services to customers through a variety of mediums and acts as a point of contact post-sale, focusing on ongoing customer satisfaction, retention, and growing the business. This role is part of Evoqua's Light Industry Sales (LIT) team, which provides a complete line of pretreatment, generation, storage, and distribution solutions for high purity and wastewater applications in aerospace, beverage, government, health sciences, microelectronics, pharmaceuticals, biopharmaceuticals, universities, labs, and general industry. The specialist maintains relationships with accounts through ongoing client contact and support, responds to client inquiries, and offers recommendations on appropriate products and services. They must work with a sense of urgency to execute sales strategy, generate quotations, and identify opportunities to increase sales volume while ensuring service levels are met. The role may work in tandem with an outside sales team to achieve sales goals and revenue targets.

Requirements

High School Diploma or equivalent
3+ years of experience in a technical field and/or customer support position, ideally within a manufacturing environment
Sales experience required
Strong verbal and written communication skills
Intra-departmental communication for purpose of alignment/information sharing
Working understanding of company products / services
Experience with the collaborative selling process
Utilizes sales techniques effectively and developing familiarity with industry
Ability to identify and cultivate sales from new and/or existing customers
Ability to complete sales with minimal supervision
Fluency in Microsoft Office applications (Outlook, Word, Excel)
Basic understanding of SAP ERP and Microsoft Dynamics CRM systems
Travel requirement 5%

Nice To Haves

BA/BS preferred

Responsibilities

Contacts both new and existing customers to sell new and recurring business
Creates and delivers proposals to customers
Receives orders from customers and internal sources, reviews them for accuracy and send in for processing
Ensures customer satisfaction and retention by providing excellent customer service and support, resolving any customer concerns or issues
Accurately records information in CRM for forecasting
Continues to stay up to date on company and customer technology to remain a trusted partner
Sells complex products / services; utilizes knowledge of products / services and industry to evaluate and recommend best solutions to customers
Strategic sales process; established base of accounts and stable revenue responsibility
May utilize knowledge of industry to recommend updates or changes to product and service offering
Other duties as assigned