Inside Sales Specialist

Nederman Shared Services, LLC•Austin, TX

35d

About The Position

At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production. Our aftermarket and service business is a vital part of this mission. As part of a global leader in industrial filtration, you will be empowered to make a direct impact on customer satisfaction, operational efficiency, and environmental performance.

Requirements

3–5 years of experience in Inside Sales or Customer Success, preferably within industrial B2B environments involving capital equipment, engineered systems, or technical solutions
Proven success in building customer relationships and driving aftermarket/service sales
Experience working in ERP systems and CRM platforms
Proven ability to sell service agreements, spare parts, and value-added aftermarket solutions
Strong customer service mindset and orientation with a proactive and solution-oriented approach
Good interpersonal skills and decision making ability
Self-motivated, proactive, and comfortable managing multiple priorities in a fast-paced environment
Excellent multitasking and prioritization skills; manage multiple opportunities, quotes, and follow-ups efficiently; avid CRM user
Strong communication and presentation skills; can convey value clearly and confidently via phone, email, and virtual meetings
Proficiency in a Windows operating environment, including e-mail, Excel, Pivot Tables, PowerPoint, and Word

Responsibilities

Performs Customer Onboarding; educates customers on maintenance best practices, and Nederman's aftermarket value proposition
Identify and pursue opportunities for service agreements, preventative maintenance programs, and spare parts packages.
Proactively generate quotes (for spare parts, inspections, troubleshooting services, and minor repairs) follow up on proposals, and close service-related sales opportunities.
Track install base data, identify service revenue opportunities and develop outreach strategies.
Assist in the new customer setup process, and ensure functional objects are properly entered into IFS (ERP), on an as-needed basis.
Maintain accurate records of account details, customer interactions, opportunities, and service agreements in CRM systems, and continuously update install base directory with the most recent information.
Collaborate with the service operations team to coordinate schedules and deliverables for contract execution.
Leverage customer data and analytics to identify cross-sell and upsell opportunities.
Qualify and manage aftermarket sales leads and web inquiries.
Act as the voice of the customer, advocating for continuous improvement in aftermarket offerings