Inside Sales Specialist

Frontier EmployeeCo LLC•Wilmer, TX

13d

About The Position

Provide sales efforts to incoming calls through the call center and with provided leads on a outbound call basis. Partner with Sales team to coordinate new business development and services for clients.

Requirements

2 years of Customer Service and/or Retail Sales experience
1 year of call center experience highly preferred
6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
Strong proficiency with Microsoft Word, Excel, Outlook, Power Point
Strong problem solving, follow up, organization and coordination skills
Strong communication and analytical skills
Proficiency in English / Spanish is a plus
Solid organization skills
Data entry, keyboard skills and use of a 10-key calculator are required
Able to adapt as the external environment and organization evolves
Ability to work in a fast-paced environment in a self-motivating environment
Ability to multi-task, prioritize and manage time effectively
Excellent follow-through and attention to detail
Strong verbal and written communication skills
Comfortable interacting with customers daily
Collaborate with others effectively encouraging team support

Responsibilities

Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
Understanding customers' needs and identifying sales opportunities
Develops new leads by utilizing all available resources, including referrals, web and other electronic media
Provide accurate information about products and services to the customer
Review, monitor, and follow up on any assigned accounts as appropriate
Protect customer information by keeping all information confidential
Accurately document all calls and account information
Daily monitoring of all emails and requests for new business and services as it relates to our inbound call center and assigned SEO Programs if so directed
Professionally represent the company with professionally prepared email, reports, phone responses, and coordination
Research customers and SEO requests and propose appropriate products and services while consistently maintaining the integrity of the brand through professional interactions
Develop relationships by anticipating needs and providing solutions and guidance in relation to business opportunities
Participate in ongoing training courses/programs, networking events, and regional conferences to stay atop industry trends and the most up to date information
Achieve assigned performance goals and objectives as set by management to grow parts business
Perform other assignments and duties as directed by supervisor