Inside Sales Specialist

Cincinnati Incorporated•Milton, PA

6d•Onsite

About The Position

We are looking for a driven and customer-focused Aftermarket Inside Sales Specialist to own and grow revenue in our aftermarket parts, service contracts, and equipment- upgrade business. This is a high-impact, quota-carrying inside sales role that blends proactive outbound prospecting, expert quoting, disciplined follow-up, and tight collaboration with our Field Service and Technical Support teams. If you love turning installed-base customers into repeat buyers and have a knack for consultative selling over the phone and email, this role is for you.

Requirements

2+ years of inside sales or account management experience, ideally selling spare parts, service contracts, or technical aftermarket products
Proven track record of hitting or exceeding revenue/quota targets
Exceptional phone presence and written communication skills
Strong technical aptitude - comfortable reading schematics, parts manuals, and service reports
Proficiency with CRM such as Hubspot, SalesForce, or Dynamics
Advanced Excel skills for pricing, margin analysis, and reporting
Disciplined follow-up habits and experience managing a high-volume quote pipeline
Ability to build trusted relationships with field technicians and service managers

Nice To Haves

Experience in industrial equipment, heavy machinery, automotive, aerospace, medical devices, or similar capital-equipment aftermarket
Familiarity with ERP systems ( Epicor, SAP, Oracle, NetSuite, etc.) for part lookup and availability
Experience selling upgrades, retrofits, or modernization packages
Bilingual abilities are a plus

Responsibilities

Proactively drive aftermarket parts, consumables, service contracts, and upgrade revenue from the existing installed base and inbound inquiries
Build and send accurate, professional quotes for spare parts, repair services, retrofit kits, and performance upgrades (same-day turnaround expected on standard items)
Relentlessly follow up on open quotes (phone, email, SMS) to convert them into orders; achieve or exceed monthly quote-to-close targets
Own and maintain a healthy opportunity funnel specifically for upgrades, retrofits, and major spare-part packages
Partner daily with the Field Service organization: pull service reports, identify upsell/cross-sell opportunities during PM visits or breakdowns, and recommend solutions
Conduct outbound campaigns to installed-base accounts (lapsed buyers, aging equipment, warranty expirations, etc.)
Update and enrich CRM records with equipment details, service history, and upgrade eligibility
Work with engineering and pricing teams to develop custom upgrade proposals when needed
Track and report on key aftermarket metrics: quote volume, win rate, average order value, funnel velocity, and revenue attainment
Support customers on basic part identification and order status questions