Inside Sales Specialist
About The Position
The Inside Sales Specialist serves as a key commercial partner to the Outside Sales team by supporting a portfolio of assigned accounts and helping drive customer engagement and growth. This role focuses on strengthening relationships with hearing-care providers, coordinating customer needs, and ensuring a seamless customer experience across sales, operations, and internal teams. The specialist helps reduce friction in ordering and pricing workflows while supporting account activities such as customer reviews, outreach initiatives, and follow-up actions. This role requires strong business judgment, attention to detail, and the ability to communicate insights clearly to both customers and internal stakeholders.
Requirements
- High school diploma or equivalent required
- Experience in inside sales, customer support, or account coordination roles
- Strong communication and relationship-building skills
- Excellent organization and follow-through when managing multiple priorities
- Proficiency with Microsoft Office tools including PowerPoint and Excel
- A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Nice To Haves
- Bachelor’s degree preferred
- Experience with CRM systems such as Salesforce preferred
Responsibilities
- Maintain relationships with assigned customer accounts and key contacts
- Support outreach initiatives and upsell activities aligned with field sales priorities
- Coordinate customer requests end-to-end, including intake, escalation, updates, and resolution
- Schedule and coordinate customer touchpoints, meetings, and follow-up activities
- Prepare pricing requests and route approvals according to internal processes
- Support order workflow coordination and follow up on order status when needed
- Build account review materials and summarize customer trends, opportunities, and insights
- Create clear PowerPoint presentations for customer reviews, internal updates, and QBRs
- Manage complaint intake and ensure accurate documentation and routing of customer issues
- Identify patterns or recurring issues within assigned accounts and help drive solutions
Benefits
- Medical, dental and vision coverage
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO (or sick and vacation time), floating Diversity Day, & paid holidays
- Paid parental bonding leave
- Employee Assistance Program
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- Plan rules/offerings dependent upon group Company/location.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
