Inside Sales Representative

Olympic Steel • Houston, TX

76d

About The Position

The Inside Sales Representative is responsible for maintaining, growing and servicing existing and new accounts, proactively identifying sales opportunities for Outside Sales Representatives, creating opportunities to up-sell and cross-sell existing accounts, reactivating inactive accounts and identifying new account opportunities. Additionally, the Inside Sales Rep will partner closely with Outside Sales to establish strong, long-term relationships with customers, ensure high quality customer service to all external customers, execute on-time delivery according to customer expectations, inform customers of delivery set-backs and changes in order status while managing the order entry process, troubleshoot problems and rectify complaints and claims. Other responsibilities include developing individual quotes and contract pricing, expediting orders with short lead times or unusual requirements, ensuring correct inventory is in stock to support general sales, proactively identifying customer needs and advising customers of potential issues, and partnering with Outside Sales to develop marketing plans and strategies.

Requirements

• Associate or Bachelor's degree in a related field
• 2+ years of experience in an Inside Sales role within the steel/metals industry
• Strong customer service and sales aptitude
• Desire to build client relationships and increase sales knowledge/experience
• Demonstrated ability to work in a team environment while managing individual goals and objectives
• Ability to work effectively in a diverse community
• High energy and drive
• Strong business and data analysis skills
• Excellent prioritization, organizational and time management skills
• Outstanding oral and written communication skills
• Working knowledge with Microsoft Suite, most notably Excel and Office

Responsibilities

• Maintain, grow and service existing and new accounts
• Proactively identify sales opportunities for Outside Sales Representatives
• Create opportunities to up-sell and cross-sell existing accounts
• Reactivate inactive accounts and identify new account opportunities
• Partner closely with Outside Sales to establish strong, long-term relationships with customers
• Ensure high quality customer service to all external customers
• Execute on-time delivery according to customer expectations
• Inform customers of delivery set-backs and changes in order status
• Manage the order entry process
• Troubleshoot problems and rectify complaints and claims
• Develop individual quotes and contract pricing
• Expedite orders with short lead times or unusual requirements
• Ensure correct inventory is in stock to support general sales
• Proactively identify customer needs and advise customers of potential issues
• Partner with Outside Sales to develop marketing plans and strategies

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• Paid holidays
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Opportunities to earn cash bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees