Inside Sales Representative

Reliance Steel & Aluminum • Hopkinton, MA

72d

About The Position

This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department.

Requirements

• 1-2 years of relevant experience or any equivalent combination of education and experience
• High School diploma/GED required; bachelor's degree preferred
• Strong knowledge of sales principles, customer service processes, and the metals industry
• Ability to multi-task, prioritize, and manage time effectively
• Excellent verbal and written communication skills; strong virtual presence and listening skills
• Strong analytical and problem-solving skills
• Ability to apply mathematical concepts to practical situations
• Sound decision-making skills based on analysis and judgment
• Ability to maintain cooperative relationships with coworkers and customers
• Proficiency in Microsoft Office and other relevant software

Responsibilities

• Sell products for distribution to business and industrial establishments or individuals at sales office
• Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts
• Manage customer accounts to grow business opportunities
• Develop sales strategies and action plans to assess buying potential and product requirements
• Develop new prospects and interact with existing customers to increase sales
• Respond to incoming calls and email inquiries; take and process sales orders
• Determine pricing and delivery charges using computer systems and customer history
• Coordinate with the Test Reports Department for certification requirements
• Resolve customer complaints and discrepancies
• Maintain customer records in automated systems
• Make outbound follow-up calls and cold calls
• Highlight product features and answer technical product questions
• Monitor customer satisfaction and promote continuous improvement feedback
• Enter and follow up on quotations in appropriate systems
• Negotiate pricing and agreements within guidelines
• Facilitate execution of agreements and coordinate with operations
• Stay up to date on industry knowledge, competitors, and business trends
• Maintain working knowledge of company products, services, and policies
• Collaborate with sales and operations teams to increase sales penetration
• Adhere to all safety processes and protocols

Benefits

• Medical, dental, and vision coverage with affordable employee contribution rates
• 401(k) plan with company match up to 4%
• Life and AD&D insurance, short- and long-term disability coverage
• Employee Assistance Program (EAP), including counseling, legal, and financial support
• Paid Time Off (PTO) and 9 paid holidays
• Flexible Spending Accounts for healthcare and dependent care
• Wellness incentives and access to LiveHealth Online
• Employee discount program with over 30,000 deals
• Community engagement and volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees