Inside Sales Representative

Metals USA•Westwego, LA

6d•Onsite

About The Position

Metals USA -- has an immediate opening for an Inside Sales Representative in our Waggaman, LA facility. The Inside Sales Representative is responsible to direct sell to established customers and to develop sales prospects within the assigned territory. The Inside Sales Representative will grow profitable sales within a strategic and opportunistic segment. The ISR must generate value added business and introduce products to established clients with coordination of the Outside Sales Representative. The Inside Sales Representative will have a full understanding of sales, customer relations, steel fabrication and safety.

Requirements

Bachelor's Degree in Business Administration, Marketing, Construction Management or related field
Five (5) or more years of industrial steel fabrication, structural steel sales and/or industrial sales
Experience in calculating proportions, circumference and volume required; prior experience with blue-print and cad drawings preferred
Experience in selling in the industrial market, B2B selling, fabrication experience a plus
Ability to communicate oral & written effectively with both internal & external customers
Ability to multi-task with effective results
Excellent problem solving, time management and organizational skills required
Must have a professional demeanor and an ability to communicate effectively with all departments to foster a success-oriented, deadline driven organization.
Ability to learn new skills and technology as it pertains to business and fabrication needs
Ability to demonstrate professionalism & diplomacy to include telephone etiquette
Good analytical & organizational skills, able to make sound decisions utilizing the data on hand
Computer Literacy; Microsoft Office Products and ERP.
Must have demonstrated entrepreneurial acumen with a competitive edge to ensure sales success and customer satisfaction.
Candidate must be able to pass a drug screen

Responsibilities

Maintains key customers to ensure a continued base of profitable industrial business. Maintains and expands the database of prospects of the organization. Identifies the target lead decision makers in order to initiate sales process.
Provides profitable transactional business through solicitation, quoting, email or other tools to grow the business.
Estimates, quotes effectively customer projects. Converts opportunities into invoiced sales.
Exceeds assigned sales goals for all competitive product lines. Meets and exceeds assigned sales goals while using market-driven leads.
Executes sales cancellations or changes in the sales orders and communicates the changes with the affected internal departments.
Plans and executes the sales plan in the defined territory. Acts proactively to create opportunities for new business.
Maintains a current understanding of industry trends and technical developments that influence target accounts.
Monitors, analyzes and communicates sales data to contribute to production service schedule.
Responds to customer information requests; collaborates with cross-functional departments to ensure a timely and accurate response. Interacts with Outside Sales, Quality Assurance and Purchasing on a daily basis.
Articulates the benefits of products to prospective customers relative to the customer's needs persuasively via the telephone.
Learns and master's the company's products and operational procedures. Represents Metals USA in a positive and professional manner.
Knows the competition and market. Provides exemplary customer service without compromise. Executes outbound and inbound account management; coordinates with customer service for status of orders and expedites orders. Resolves customer service issues as needed.
Makes outbound follow-up calls to existing customers via telephone and email to cross-sell and up-sell. Emphasizes products, service, features and benefits, quotes price and discusses credit terms.
Ensures the delivery requirement to customers is met.
Forges relationships with Outside Sales Representatives, Production Managers and Support staff to ensure quality customer service and customer satisfaction. Cooperates with Outside Sales Representative to determine strategic approaches for sales.
Participates in professional and skill training.
Regular and predictable attendance is required for the duties of the Inside Sales Representative; software is company property and cannot be downloaded onto a non-network computer.