Inside Sales Representative

I3 Broadband LLC•East Peoria, IL

3h•Onsite

About The Position

Inside Sales Representatives are essential to the growth of i3 Broadband. They build relationships with a wide variety of customers, learn about i3 Broadband’s technology and new products, and deliver sales results to assigned goals. Inside Sales Specialists deliver value by expertly handling inbound customer calls and developing rapport and relationships with new prospects with the objective of converting calls and emails to active customers. Inside Sales Specialists also make outbound calls to coordinate final sales and installation and share information about service expansion and other opportunities that benefit existing customers.

Requirements

High School diploma/GED
Ability to pass a criminal background check.
Ability to achieve company objectives and personal sales targets
Exceptional customer service
Excellent phone and cold calling skills
Willing and has a desire to work in a fast-paced environment while maintaining an elevated level of attention to detail and quality results.
Inquisitive and analytical with a passion for technology.
Must demonstrate excellent communication skills, both verbal and written, with a friendly and professional demeanor.
Must be computer proficient with a basic and diverse understanding of consumer electronics.
Ability to navigate between multiple systems and screens to access and record the necessary information needed to complete a sale.
Ability to work independently and maintain confidentiality.
Must be available to work occasional nights, weekends, and occasional holidays (with holiday pay) to fulfill the team schedule.
Willing to train, take feedback, and learn the job to i3 Broadband’s standards.
Results-driven

Nice To Haves

Prior experience in an inbound call center or related sales position preferred.

Responsibilities

Ability to sell i3 products and services
Close sales and consistently achieve sales and retention goals
Develop rapport and maintain a productive communication style throughout all transactions.
Understand customer needs and identify sales opportunities
Handle customer inquiries promptly, and effectively with integrity through various communication channels.
Maintain up-to-date and accurate customer records.
Collaborate in a team environment with the sales group and other departments to provide efficient and outstanding customer service.
Communicate with customers through email, inbound calls, make outbound calls to potential customers, and follow up on leads.
Keep up with product and service information and updates
Stay informed about competing providers, products, and services
Upsell products and services
Retain existing customers through active listening, understanding customers’ needs, and providing appropriate solutions to alleviate concerns.