Inside Sales Representative

JB Pointdexter & Co • Bowmansville, PA

19d

About The Position

The Inside Sales Representative assists RTE outside sales personnel and external customers with quotes. Inside Sales is a customer service and a technical role that requires significant knowledge of the requested product as well as the installation process.

Requirements

• Minimum of five (5) years of customer service or sales experience in a manufacturing environment
• Experience in truck equipment, OEM automotive or similar industry - preferred
• Strong communication skills, both verbal and written
• Computer skills in Word, Outlook, and Excel
• Manufacturing industry or background experience preferred

Responsibilities

• Process all requests for quotes provided by the outside sales team to define equipment cost, freight, sell price and lead time for each opportunity
• Research previous build data including actual material, labor, work interruption reports and customer feedback in the creation of quotations
• Investigate options for each specification using supplier catalogs, websites, and other sources to verify the cost and lead-time in the quote
• Utilize the preferred supplier network to build quotations and contact suppliers directly for price concessions on larger opportunities
• Assist the sales department with technical inquiries to facilitate an accurate design for our customers
• Communicate directly with customers when required to clarify specifications or explain exceptions to their request
• Create a complete bill of material including documented labor hours that ensures an accurate total estimated cost for the job
• Develop working relationships with Purchasing and Engineering and involve as appropriate to ensure a smooth flow of information on all bills of material.
• Complete quotes in a timely manner, continually updating the system and the sales representative if delays are anticipated
• Become adept with the computer systems to utilize the appropriate quoting tools and methods to complete quotes in a timely and accurate manner
• Respond to phone, e-mail and walk-in inquiries for quotes, orders, delivery dates, order status, chassis availability and order changes
• Provide feedback and new ideas for improving the efficiency and effectiveness of the department

Benefits

• Comprehensive benefits package including Medical, Dental, Vision and Life
• 401(k) Savings Plan with Company Match
• Paid Parental Leave
• Tools Purchase Program
• Tuition Reimbursement
• 10 Paid Holidays
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Training and Development Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees