Inside Sales Representative - Kendall Electric

Galloup•Grand Rapids, MI

21h•Onsite

About The Position

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success. Reporting to the Inside Sales Manager, Location Manager or Territory Manager, the Inside Sales Representative is a key member of the Kendall Electric sales team. This role requires a dynamic individual with excellent communication skills, and a strong understanding of the products or services offered. The Inside Sales Representative will be responsible for communicating with customers and vendors, understanding their needs and ensuring a smooth sales process. The person in this role must be able to build relationships and close sales.

Requirements

2 years’ customer service, sales or distribution experience
HS diploma or GED
Proficiency in Microsoft Office
Experience with ERP or computer systems
Excellent work ethic
Good verbal, and written communication skills
Ability to work well cross-functionally and manage multiple requests in a fast-paced environment
Ability to communicate well with all levels of the organization
Provide excellent internal and external customer service
Experience handling escalated customer requests
Negotiation skills
Ability to see, talk and hear
Ability to sit for 8 hours a day

Nice To Haves

2 years’ electrical sales and customer service experience
Eclipse ERP experience
Associate or bachelor’s degree

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers
Respond promptly to customer inquiries
Communicate with customers and vendors through various channels
Acknowledge and resolve customer complaints
Participate in sales and product training sessions
Process orders and quotes in business system
Provide vendor portal assistance to customers
Maintain records of customer interactions, transactions, comments, and complaints
Communicate and coordinate with colleagues, customers, and vendors as necessary
Explain and articulate product features and applications
Make recommendations to customers for product selections
Make outbound calls to customers and follow up on quotes and leads
Understand customers’ needs and identifying sales opportunities
Maintain a database of current and potential customers
Provide the customer product submittal sheets for their approval and track their progress
Close sales and achieve sales targets
Perform other duties and projects as assigned