Inside Sales Representative

Marmon Holdings•Norfolk, VA

14h

About The Position

KITCO Fiber Optics, Inc. As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway— you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. KITCO Fiber Optics is actively pursuing optimistic champions for our in-house Customer Service and Sales team. You'll be responsible for answering customer inquiries via phone, email, or chat, and for resolving any customer issues and ensuring their satisfaction. You’ll utilize your people skills to provide exceptional customer service and support to our existing and new customers. However, we need someone who can do it all while staying organized and keeping track of every detail. On the KITCO Fiber Optics team, you're a leading provider of fiber optic termination products and consulting services to the military and commercial communications industry. Whatever your fiber optics knowledge level today, we provide training, certification, and subject matter expert access to increase your technical and process knowledge for success. Recognized within the defense industry as fiber optic connectivity experts and, for over 20 years, have customized our products and services to meet strict military standards. We are a proud part of Marmon Aerospace and Defense Group, a Berkshire Hathaway Company. Position Summary We are seeking a detail-oriented and proactive Sales & Customer Service Representative to support Inside Sales operations and customer service initiatives. This role combines sales support, transaction data entry, contract analysis, supply chain coordination, and customer relationship management. The ideal candidate will be comfortable in a business environment, enjoy engaging with customers by phone and email, eager to learn KITCO products and how they are used, and at ease with database entry, queries, and have Microsoft Office skills. A working knowledge of fiber optic products, data analysis and government contracting would be a plus but can be learned.

Requirements

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Teams)
Proficiency in Microsoft Excel, including the ability to perform or eager to learn VLOOKUPs, pivot tables, and other data functions preferred
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Detail-oriented with strong data management and analytical skills
Knowledge of basic government contract terms and conditions
Ability to work independently and collaboratively across departments
Ability to sit or stand for extended periods while working at a computer or desk
Manual dexterity for typing, filing, and handling office equipment
Visual acuity to read documents, spreadsheets, and computer screens

Nice To Haves

Experience generating and analyzing sales reports to support data-driven decision-making preferred
Experience with ERP systems such as Costpoint a bonus
Familiarity with government platforms (EXOSTAR, SAM.gov, BidLink, etc.)
Familiarity with ISO 9001:2015 standards or quality standards preferred
Experience in sales and or government business development a plus

Responsibilities

Respond to RFQs and market leads via phone, email, government bidding sites, and online platforms
Follow up on quotes and leads to drive revenue growth
Process customer purchase orders, retail transactions, and contracts
Read and analyze contracts and purchase orders to assess feasibility and compliance
Manage open orders and maintain organized records for quotations, purchase orders, and acknowledgments
Prepare and execute complex cost analyses and apply appropriate discounts
Request quotes from outside vendors for non-inventory items and custom arrangements
Support outside sales in developing new business and maintaining existing accounts
Upsell products to existing and prospective customers to grow revenue
Create accurate invoices and sales receipts
Answer phone calls, greet customers, and build rapport
Assist with scheduling deliveries and customer pickups
Process return material requests and coordinate with quality and warehouse teams
Review and resolve customer complaints efficiently
Ensure overall customer satisfaction and coordinate quality issue resolution with manufacturing
Perform other duties and tasks as assigned to support business
Respond to customer planning data in accordance with supplier inventory agreements
Apply basic finance and accounting principles (credit terms, sales tax, source documents)
Understand and research fiber optic products including cables, connectors, and tool kits
Apply knowledge of assembly, fabrication, logistics, and manufacturing processes
Stay current with industry trends through ongoing fiber optic training
Maintain NAVSEA Terminate and Test Certification
Cross-reference and value-engineer materials for customer projects