Inside Sales Representative

Miller Pest & Termite•Kansas City, MO

16d•Hybrid

About The Position

Inside Sales Representative (Inbound) Remote or In-Office Available | Base + Uncapped Commission | Top Performers Earning Potential $100K+ Join a family-owned team that actually feels like a team Miller Pest Solutions is family-owned , values-driven, and proud of the culture we’ve built. We believe in integrity, service, excellence, and community involvement, and we bring enthusiasm, humor, and respect into how we work every day. If you want a place where you’re trusted to own outcomes, supported with training + coaching, and surrounded by people who enjoy showing up, this is it. Our Core Values (IMPACT) We live these values inside the company and in every customer interaction: Initiative: You spot the gap and act. You don’t wait to be told to follow up, fix a pipeline issue, or solve a customer concern. Meeting Our Commitments: You do what you said you would do, on time, every time. Customers and teammates can count on you. Professionalism: Clear communication, punctuality, respectful tone, and consistent follow-through, even under pressure. Authenticity: Straightforward, genuine conversations that build trust. No games, no overpromising, just honest guidance. Continuous Growth: You improve your skills and results through coaching, practice, and learning what works. Trust: You do the right thing for the customer and the company, protect margin guidelines, and keep documentation accurate. If those resonate with you, you’ll fit here.

Responsibilities

Sales & Closing Respond fast to inbound inquiries, qualify needs, recommend the right plan, quote accurately, and close into booked appointments/agreements. Use structured discovery + objection handling to win value-based sales (not discount-driven), including upsell/cross-sell when appropriate.
Lead Management & Follow-Up Own the pipeline end-to-end: quotes, missed calls/forms, no-shows, reschedules, and unconverted opportunities, until booked or closed out. Execute a consistent multi-touch follow-up cadence (call/text/email where applicable); outbound is targeted warm follow-up, not cold prospecting. Comprehensive tech stack to help you stay organized and close more deals.
Scheduling & Customer Coordination Schedule efficiently using service area, availability, and priority guidelines; set clear expectations on timing, prep, and next steps. Coordinate clean handoffs with ops/techs for special considerations (access, pets, urgency, prior history) and proactively reduce cancellations.
CRM & Sales Administration Maintain excellent CRM hygiene: complete notes, objections, next steps, outcomes, and accurate pipeline stages for real forecasting/reporting. Track daily activity and results via dashboards/scorecards (contacts, quotes, booked jobs, close rate, booked revenue).
Customer Retention Support Resolve inbound concerns tied to sales/scheduling, recover at-risk customers, and ensure quality of sale through accurate expectations and follow-through.