Inside Sales Rep

HB Home Services•Harleysville, PA

49d•Onsite

About The Position

This position will report to HB Home Services, LLC, a subsidiary of HB Global. The HB Home Services division is committed to creating a 5-star experience for our clients and employee-owners. We empower our employee-owners to make this a great place to work and create value. Our goal is for you to find a fulfilling, authentic working environment that exceeds your personal expectations while also honoring our mission, vision, and core values. A workspace where happiness is observed! The HVAC Inside Sales Representative is responsible for re-engaging previously contacted or “warm” leads and customers who received quotes or showed interest but did not move forward—and converting those opportunities into sales. This is not cold calling; instead, you will follow up on leads that have already been generated. You will work closely with the sales manager to identify opportunities, understand customer needs, overcome objections, and close the deal. Success in this role requires excellent communication skills, follow-up discipline, and the ability to build rapport quickly. Homeowners in Montgomery and Bucks Counties have relied on IT Landes Home Services Team since 1929 for professional, dependable and affordable home comfort. IT Landes Home Services is growing and always looking for exceptional team members. When you begin your career with us, you are becoming an employee-owner in a company that values employee culture. We are focused on your growth both professionally and personally while still being a great place to work. We offer various HVAC and plumbing jobs in the Central PA area. IT Landes Home Services is a division of HB Global.

Requirements

Proven experience in sales, inside sales, telemarketing, or rehash/in-home sales
Strong verbal communication and listening skills; able to build rapport quickly
Resilient mindset with ability to handle objections and rejection professionally
Highly self-motivated, goal-oriented, and disciplined with follow-up
Experience using CRM systems and Microsoft Office (Excel, Outlook)
Ability to understand basic HVAC concepts and explain them simply to customers
Organized, detail-oriented, and able to manage multiple leads simultaneously

Nice To Haves

HVAC or home services preferred

Responsibilities

Follow up with past leads (via phone, email, SMS, etc.) who previously didn’t move forward, and explore opportunities to reconnect and provide value.
Qualify leads to determine viability and understand customer objections or barriers
Present HVAC solutions including equipment, service plans, and system upgrades tailored to customer needs
Educate customers on benefits, features, and return on investment for proposed HVAC equipment or services
Negotiate pricing, promotions, financing, or incentives to close the sale
Maintain accurate records of all customer interactions and status updates in the CRM
Monitor and manage your pipeline to ensure consistent follow-up and movement through the sales cycle
Collaborate with installation, service, and internal teams to coordinate handoffs and ensure customer satisfaction
Meet or exceed individual sales quotas, KPIs, and performance targets
Report on performance, stalled deals, customer trends, and market feedback to management
Other duties as assigned