Inside Sales Representative

3 Day Blinds•Salt Lake, UT

16d•$19•Remote

About The Position

3 Day Blinds is a national retailer and manufacturer of quality, custom-made blinds, shades, draperies, and shutters. We are proud to be part of the Hunter Douglas family of brands. Over the last 40 years we’ve successfully helped transform our clients' homes and workplaces by offering a wide variety of products that add beauty and comfort to every space. It takes a talented group of individuals to do what we do, and we do it together as One Team. We strive to create a culture of learning and opportunity, and most importantly, an environment where you can feel passionate and connected to your work every day. Position Overview The Inside Sales Rep is a high-performance sales professional responsible for converting opportunity into revenue. Operating in a metric-driven environment, this role owns proactive follow-up on proposals and closing sales. This position requires strong inbound and outbound sales capability, disciplined CRM execution, confident objection handling, and the ability to optimize quotes to maximize revenue. The Inside Sales Rep partners closely with Design Consultants (DCs) to ensure seamless customer transitions while maintaining clear ownership of assigned opportunities.

Requirements

Proven ability to close sales and confidently handle objections
Strong personal accountability, organization, and follow-through
Natural curiosity and strong insight into customer needs
Attention to detail with commitment to accuracy in execution
Strong verbal and written communication skills
Ability to build trust and influence customers over the phone
Strong organizational skills and ability to manage multiple opportunities simultaneously
High attention to detail and CRM accuracy
Basic computer proficiency and ability to quickly learn new systems

Nice To Haves

Prior inside sales or high-volume outbound sales experience
Experience using Salesforce, Epic, or other CRM/order management systems
Experience handling payments or taking deposits over the phone
Familiarity with financing programs or consultative sales
Call center sales experience in a performance-focused environment

Responsibilities

Sales & Revenue Generation Handle a high volume of inbound and outbound customer communications with professionalism and urgency
Proactively follow up on unclosed opportunities through a structured Lead Recovery process using a multi-touch cadence (phone, email, SMS) to maximize conversion.
Drive sales to closure through confident objection handling and consultative selling
Build strong customer rapport, identify needs, and recommend tailored product solutions
Optimize proposals by reviewing product selections, pricing and financing options
Create urgency and compelling calls to action that move customers toward decision
Consistently offer and promote 3 Day Blinds’ financing program on all eligible orders
Capture deposits in compliance with company policy
Responsible for conversion along with contact attempts
Pipeline Ownership & Funnel Management Actively manage and prioritize an assigned pipeline of open opportunities
Execute disciplined daily Salesforce task management to ensure consistent follow-up
Maintain accurate, detailed documentation of all customer interactions and opportunity updates
Monitor proposal aging and take ownership of moving opportunities toward conversion
Identify patterns in lost opportunities and contribute to continuous improvement efforts
Order Management & Cross-Functional Collaboration Create, manage, and complete Salesforce tasks daily
Accurately document customer interactions, orders, and follow-ups in Salesforce
Create and manage orders in Epic, ensuring all required information is accurate and complete
Partner closely with Design Consultants under a defined lead management and handoff protocol to ensure seamless coordination, effective follow-up on open quotes, and smooth transition of closed orders
Communicate clearly with field partners when clarification or rescheduling is needed
Support a One Team culture while maintaining ownership of your sales outcomes
Systems & Tools Utilize Salesforce for all daily sales activities, opportunity tracking, and reporting
Maintain strong CRM discipline and data integrity standards
Use of Nice InContact phone system to manage calls and customer communications
Leverage email and SMS platforms to support structured outreach
Take customer deposits over the phone in strict adherence to SOX compliance and payment security procedures
Adopt and effectively utilize new sales technologies and digital tools to improve productivity, customer engagement, and conversion
Performance & Professional Standards Meet or exceed individual and team performance goals, including: Bookings / Revenue Conversion rate Defined KPI’s Productivity standards Quality and compliance metrics
Participate in pipeline reviews and performance discussions
Maintain a competitive, results-oriented mindset
Demonstrate reliability, accountability, and consistent attendance
Effectively multitask and stay organized in a fast-paced, remote sales environment
Top performers in this role are driven, metric-oriented, and motivated by winning.