Inside Sales Representative
About The Position
Customer Service & Sales Support • Receive and process orders via telephone, email, and fax. • Provide order status updates and pricing information to customers. • Offer technical specifications and recommendations to ensure customer satisfaction. • Develop and maintain professional relationships with vendors to meet customer needs. • Provide counter/will-call sales support for walk-in customers where applicable (location specific) • Handle light shipping and receiving as needed where applicable (location specific) Problem Resolution & Communication • Act as a liaison in problem-solving, research, and resolution. • Identify customer concerns and provide effective solutions. • Follow problem escalation procedures when necessary. Transactional & Administrative Tasks • Enter and manage customer orders, quotes, returns, and credits. • Research item availability and coordinate replenishment part orders. • Maintain accurate records of customer interactions and transactions.
Requirements
- Extensive phone communication experience in a customer service environment.
- Minimum of 4 years of experience in industrial distribution, manufacturing, or fluid power products.
- Experience with ERP system, preferably P21
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- High School Diploma or GED required; additional education in a related field is a plus.
- Experience in inside sales, purchasing, sourcing, or replenishment is preferred.
- Strong written and verbal communication skills.
- Ability to work collaboratively in a team environment.
- Self-motivated with a proactive approach to problem-solving.
Nice To Haves
- Experience in inside sales, purchasing, sourcing, or replenishment is preferred.
- High School Diploma or GED required; additional education in a related field is a plus.
- Experience with ERP system, preferably P21
Responsibilities
- Receive and process orders via telephone, email, and fax.
- Provide order status updates and pricing information to customers.
- Offer technical specifications and recommendations to ensure customer satisfaction.
- Develop and maintain professional relationships with vendors to meet customer needs.
- Provide counter/will-call sales support for walk-in customers where applicable (location specific)
- Handle light shipping and receiving as needed where applicable (location specific)
- Act as a liaison in problem-solving, research, and resolution.
- Identify customer concerns and provide effective solutions.
- Follow problem escalation procedures when necessary.
- Enter and manage customer orders, quotes, returns, and credits.
- Research item availability and coordinate replenishment part orders.
- Maintain accurate records of customer interactions and transactions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
