Inside Sales Representative

TAGHLEEF INDUSTRIES•Newark, DE

18d

About The Position

The Inside Sales Representative will act as the primary liaison for assigned customers, managing order processing and service inquiries while also identifying and nurturing opportunities to grow business. Excellent teamwork and collaboration will help as you work closely with sales, planning, logistics, and technical teams to ensure seamless customer experience from initial contact through final delivery. Your ability to manage details, solve problems, and build relationships will be key to your success.

Requirements

3–5 years of experience in Customer Service, Order Management, or Account Support within a manufacturing or packaging environment.
Experience with SAP or a similar ERP system is required.
Strong communication and problem-solving skills with a customer-first mindset.
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with CRM tools preferred.
Ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic work environment

Responsibilities

Manage daily communication with assigned customer accounts regarding orders, pricing, availability, and delivery timelines.
Maintain accurate and up-to-date records of customer interactions and transactions within ERP and CRM systems.
Proactively monitor open orders and resolve any service or delivery-related issues in a timely manner.
Collaborate with planning, logistics, and production teams to ensure product availability and on-time shipment.
Maintain detailed customer profiles, including product preferences, forecasts, and order history.
Coordinate product sample requests, certificates, technical documentation, and complaint resolutions.
Identify opportunities to enhance customer satisfaction, retention, and operational efficiency.
Support internal reporting, KPI tracking, and forecasting efforts related to assigned accounts.
Partner with sales and supply chain teams to ensure alignment on customer priorities and expectations
May be required to perform other related duties as assigned.

Benefits

paid time off
paid holidays
health/prescription, dental and vision insurance
both short and long-term disability coverage
basic life insurance
additional life insurance amounts available including spouse and dependent child coverage through payroll deductions
flexible spending accounts
company funded heath savings accounts
fitness reimbursement
tuition assistance
401(k) with a company match