Inside Sales Representative
About The Position
At King Electrical Mfg., we build smart, reliable and efficient electric heaters with unparalleled user experience. We’re looking for people who enjoy working on a team, believe in creating an outstanding customer experience, and greet challenges with a “let’s figure it out” attitude. The ideal candidate is a creative thinker and passionate doer with excellent customer service skills. Technical sales experience or education is a plus! What you’ll do as an Inside Sales Representative: Support Outside Sales/Account Managers by prospecting, qualifying, and generating sales with new and existing accounts. Build and maintain a network of customer relationships, partnerships, and business contacts. Develop and maintain knowledge of King Electric’s current product lines and new product offerings. Easily identify and explain the ways in which our products and services are superior to our competitors. Recommend products based on the customer's application. Educate new and existing customers about new products, services, and enhancements that meet their business needs. Create quotes with pricing and technical specifications to meet customer needs. Solve customer problems and provide technical support for their heating applications. Maintain customer account records and track all sales activity in Zoho CRM. Collaborate with Sales Support Ops, Customer Service, Production, and Distribution to meet customer expectations.
Requirements
- 3 years’ experience in sales or related field; ideally HVAC industry or similar.
- Bachelor’s degree required. Engineering or related technical field is strongly preferred. An equivalent combination of education and experience may be considered in lieu of a 4-year degree.
- Experience creating customized quotes to meet customer specifications.
- Excellent customer service skills, with the ability to speak clearly and persuasively in both positive and negative situations.
- Basic knowledge of line voltage electricity and ability to read technical drawings.
- Experience in applying strategic selling methods; esp. Miller Heiman is highly preferred.
- Experience using CRM tools; Zoho preferred.
- Prior experience working with an ERP system, Microsoft Dynamics GP a plus.
- Attention to detail with emphasis on accuracy and efficiency.
- Ability to quickly adapt to an ever-changing marketplace.
- Advanced MS Office proficiency in Teams, Word, Excel, and PowerPoint.
- Professional level English language abilities for written or spoken communications.
Responsibilities
- Support Outside Sales/Account Managers by prospecting, qualifying, and generating sales with new and existing accounts.
- Build and maintain a network of customer relationships, partnerships, and business contacts.
- Develop and maintain knowledge of King Electric’s current product lines and new product offerings.
- Easily identify and explain the ways in which our products and services are superior to our competitors.
- Recommend products based on the customer's application.
- Educate new and existing customers about new products, services, and enhancements that meet their business needs.
- Create quotes with pricing and technical specifications to meet customer needs.
- Solve customer problems and provide technical support for their heating applications.
- Maintain customer account records and track all sales activity in Zoho CRM.
- Collaborate with Sales Support Ops, Customer Service, Production, and Distribution to meet customer expectations.
Benefits
- Discounted premiums on medical, dental, and vision insurance.
- 401(k) matching with immediate vesting – up to 4% match!
- Three weeks PTO plus 7 paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
