Inside Sales Representative

Guardiar•Aberdeen, WA

13d•Onsite

About The Position

The Inside Sales Representative is responsible for customer service, order processing/tracking, and aligning sales with production. Hesco Armor, Inc. (HAI) is a long-time manufacturer of Hard Armor Plates for personal ballistic protection from rifle and pistol rounds, with its factory based in Aberdeen, WA. The company's team takes pride in their products, which are designed to protect people and have often saved lives. Hesco Armor is seeking a new addition to its sales team to support business growth in a high-demand market and provide greater access to those who need their protection for their mission.

Requirements

3+ years of experience in sales
Excellent written and verbal communication skills
Extensive computer skills; Microsoft Office Suite, Quick Books, CRM/ERP
Capable of independent operation in a fast-paced environment
Proven record of effective customer service
Strong communication (written and verbal)
Problem solving skills
Customer service skills
Organization
Sales cycle tracking skills
Persuasive and negotiation skills

Nice To Haves

5+ years of experience with sales in LE/Military industry
Experience in body armor sales
Experience with State/Local/Federal Law Enforcement
Understanding of ITAR/EAR laws
Understanding of NIJ 0101.07/0101.06

Responsibilities

Fielding telephone calls & directing to appropriate personnel
Liaison between customer, sales team, and production.
Process purchase orders into sales orders all the way through Invoice
Follow up on requests for information
Pull/Create reports as requested
Updates Smartsheet with the relevant information for orders
Coordinate with production for lead and delivery times
Champion RMA’s
Facilitate customer satisfaction surveys
Set up new distributors and manage account statuses
Meeting, greeting and operation in front of house for walk-ins, visitors, and phone calls
Carry oneself with a constant sense of urgency and a commitment to service to our customers
Contributes to team effort by accomplishing related tasks as needed
Collect and process mail and credit card information
Understand the key features, specifications, certifications regarding Hesco Armor products at a level that can be presented effectively to customers.
Work with the sales team and sales manager to forecast sales through pipeline management and manage potential channel conflicts effectively.
Respond to formal Requests for Quotes (RFQ), Request for Proposals (RFP), and other customer or end user required documents.
Actively coordinate with the factory for lead time estimates, shipping estimates, and capacity constraints to set expectations for customers and contracts.
Work diligently with internal compliance teams as needed regarding sales, exports, contracts, etc.
Maintain a book of business, track open orders and deliveries, ensure payment reconciliation, communicate promptly and efficiently with customers throughout the process.
Other tasks as assigned by manager