Inside Sales Representative
About The Position
Glass America Entry Level Call Center Sales Elmhurst, IL $18.00 per hour plus monthly commission (when eligible) Glass America is currently seeking a full-time Inside Sales Representative (ISR) Great Hourly Pay + Monthly Commission! Full Time (HYBRID schedule after training period 3 days in - 2 home) Flexible Scheduling: We're open 7 days a week. Most Shifts include a Saturday or Sunday Eligible for Benefits on DAY ONE! Responsibilities The Inside Sales Representative (ISR) will provide effective and outstanding customer service, answer inbound calls from prospective customers and present quotes and recommendations based on the customer's needs. Communicate and explain to customers our auto glass products, appropriately respond to inquiries and questions and utilize available resources to provide accurate information about our professional service and our competitive pricing. Follow our step by step process to provide quotes on our competitively priced installation and repair services. Explain to customers our auto glass products, lifetime workmanship warranty and value proposition. Book the appointment and process the order, operating with a sense of urgency throughout the call. Utilize our software to make a note of all conversations, enter sales information and update customer records as needed. Professionally handle customer interactions and general inquiries, both over the phone and through email. Make follow-up communication on all estimates that have been written but not sold.
Requirements
- Call center, care center, customer service and/or sales experience is preferred but not required.
- Experience using a PC with various software packages.
- Good data entry and typing skills.
- Problem solving (i.e. customer complaints, competitive issues).
- Ability to sit for long periods of time.
Nice To Haves
- Bilingual speaking skills a plus!
Responsibilities
- Provide effective and outstanding customer service
- Answer inbound calls from prospective customers and present quotes and recommendations based on the customer's needs.
- Communicate and explain to customers our auto glass products, appropriately respond to inquiries and questions and utilize available resources to provide accurate information about our professional service and our competitive pricing.
- Follow our step by step process to provide quotes on our competitively priced installation and repair services.
- Explain to customers our auto glass products, lifetime workmanship warranty and value proposition.
- Book the appointment and process the order, operating with a sense of urgency throughout the call.
- Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.
- Professionally handle customer interactions and general inquiries, both over the phone and through email.
- Make follow-up communication on all estimates that have been written but not sold.
Benefits
- Full Time (30 or more hours per week) employees enjoy 80 hours of paid time off annually.
- 80 hours paid parental leave.
- 6 paid holidays annually.
- Medical, Prescription Drug, Dental & Vision Insurance.
- 401(k) Retirement Plan with Company Match.
- Employer Paid Short-Term Disability & Life Insurance.
- Additional Voluntary Life Insurance.
- Free prescription or non prescription safety glasses each year.
- Voluntary Daily Pay option available
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
