Inside Sales Representative
About The Position
A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. The Anaheim Ducks Hockey Club’s Inside Sales Representative role is an entry-level role focused on selling season tickets, mini packages, and group tickets via telemarketing for the Anaheim Ducks. This is a nine (9) month term position with possible qualification for further growth opportunities after the first six (6) months.
Requirements
- High School diploma or equivalent
- Prior telemarketing and/or sales experience is preferred
- Effective communication skills, both written and verbal
- Relationship building skills with a desire to connect with people
- Excellent customer service and presentation skills
- Highly motivated with a desire to meet and exceed stipulated goals
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Flexible schedule with the ability to work nights, weekends and some holidays as required
- Must be available to work home games
Responsibilities
- Utilize cold-calling techniques to sell ticketing inventory
- Develop new sales leads and actively prospect daily
- Handle incoming and outgoing sales calls to ticket prospects for promotional ticket packages
- Maintain call logs on a daily, weekly, and monthly basis
- Provide superior service to clients, existing ticket holders, prospects, and single-game customers
- Develop strong knowledge of a wide array of ticket packages for external recommendations
- Upgrade and upsell clients into various categories and ticket packages
- Utilize CRM (customer relationship management) software to track client engagement
- Meet or exceed weekly, monthly, and quarterly sales goals
- Manage ticket sales tables and perform client seat visits during arena/game events
- Other duties as assigned by the Manager, Inside Sales, the Senior Manager, Ticket Sales, and the Senior Director, Ticket Sales & Operations
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
