Remote Inside Sales Representative

Aston Carter•Bedford, OH

7h•$16 - $16•Onsite

About The Position

We are seeking an Inside Sales Representative to handle inbound calls, assist customers with inquiries, schedule appointments, and provide service updates. You will be responsible for making outbound follow-up calls to confirm appointments and gather additional information. You will also provide scripted product knowledge across multiple home improvement categories, accurately enter customer data into CRM systems, and identify opportunities to connect customers with sales representatives. You will escalate complex inquiries to higher-level agents or supervisors as necessary, maintaining professionalism, empathy, and enthusiasm in a fast-paced call environment.

Requirements

Sales
Customer service
Outbound calls
Data entry
Inbound call handling
Inside sales support
Customer service oriented
Sales driven
Goal-oriented
Handling objections in high volume calls
Schedule planning

Nice To Haves

Driven and sales-driven mindset
Ability to deliver exceptional customer experiences

Responsibilities

Handle inbound calls to assist customers with inquiries, appointment scheduling, and service updates.
Make outbound follow-up calls to confirm appointments and gather additional information.
Provide scripted product knowledge across multiple home improvement categories.
Accurately and efficiently enter customer data into CRM systems.
Identify opportunities to connect customers with sales representatives.
Escalate complex inquiries to higher-level agents or supervisors as appropriate.
Maintain professionalism, empathy, and enthusiasm in a fast-paced call environment.
Deliver exceptional customer experiences on every interaction.
Consistently meet or exceed call handling, scheduling, and accuracy targets.
Demonstrate reliability through consistent attendance and punctuality.
Maintain high standards of data entry accuracy and compliance with standard operating procedures.