Inside Sales Representative

Nordson Corporation

About The Position

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary The inside sales representative will generate sales of systems & parts to assigned customers. The position involves interaction with current customers and potential new customers’ requests. The inside sales representative will build relationships with current and potential customers to establish trust and rapport; nurture leads with the goal of converting them to customers and managing referrals from existing customers. The inside sales representative will work with the Field Service Technician for their assigned customers requiring onsite service. The position will support the inside sales and Packaging leads shared mailboxes.

Requirements

Associate degree or equivalent experience is required. College degree is preferred.
3-5 years of customer facing experience including but not limited to sales or customer service.
Effective communication with both internal and external customers at all levels.
Proficiency with Microsoft Office applications (Work, Excel, PowerPoint, MS Teams).
Ability to manage a continual flow of information on a regular basis.
Ability to maintain a high level of professionalism while communicating with customers and sales.
Flexibility and the desire to take on additional responsibilities.

Nice To Haves

Prior customer service/sales experience is a plus.
Experience with Adhesive Dispensing Equipment and parts is preferred.
Experience in industrial sales is preferred.
Experience with SAP/C4C or other CRM contact management system is preferred.

Responsibilities

Close sales and achieve annual inside sales budget.
Responsible for doing and keeping up to date on phone calls/emails, contacts, and opportunities in the C4C CRM.
Responsibility to increase system & parts penetration by promoting Top Products utilizing upselling strategies.
Responsible for selling remotely: via phone, email, MS Teams, and other digital channels.
Call customers to introduce new added value solutions.
Provide part/system quotes to customers and prospect customers.
Interact with the commercial sales team, customer service, technical service, and customers.
Maintains detailed knowledge of Nordson Adhesive Packaging products, prices, policies, and procedures; knows which Nordson Adhesive Packaging products can be most advantageously used with all Adhesive Packaging applications.
Provides basic technical assistance for all products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is deeply technical or complex.
Work with the Field Service Technician for assigned customers requiring onsite service.
Manage the Packaging Leads mailbox.
Participate fully in product training sessions, meetings, skills training, and professional development classes.
Support and assist customer service when there is an influx of quotes from customers.
Other duties as assigned.