Inside Sales Representative

Mr. Handyman Serving Brandon to Bradenton Beach•Valrico, FL

46d•$24 - $35

About The Position

At Mr. Handyman and A&M Remodeling, we are a team of licensed general contractors serving homeowners with high-quality repair and remodeling services. We take pride in being a trusted resource in the community, delivering top-tier craftsmanship with a personal touch. Our mission is to provide a seamless, professional, and detail-driven experience that turns first-time customers into lifelong clients. Position Overview We are seeking a self-motivated, detail-oriented Inside Sales and Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering an exceptional customer experience. The ideal candidate will be a confident communicator, highly organized, and experienced in turning inquiries into booked appointments. If you’re comfortable speaking with homeowners, enjoy solving problems, and have a strong sales background, we’d love to meet you.

Requirements

5+ years of inside sales experience in home services, contracting, or a similar field.
Proficiency with ServiceTitan is required — including scheduling, CRM management, and dispatching workflows.
Excellent phone and interpersonal skills, with the ability to connect with a wide range of homeowner personalities.
Strong written communication and organizational skills.
A proven track record of meeting or exceeding sales goals.
Ability to work independently and take initiative without constant supervision.
Comfortable handling multiple tasks while maintaining attention to detail.

Nice To Haves

A proactive problem-solver who wants to help customers feel at ease and confident in choosing our team.
Someone who understands that sales is about solving problems and building trust, not just closing deals .
A team player who is committed to excellence and consistency.
A fast learner who embraces new tools, feedback, and challenges.

Responsibilities

Serve as the first point of contact for prospective and existing customers via phone, email, and online platforms.
Build trust and rapport with customers by actively listening to their needs and recommending our services as the ideal solution.
Convert incoming leads into booked jobs through effective communication, follow-up, and relationship-building.
Accurately enter and update customer information and job details in ServiceTitan .
Ensure all appointments, notes, and follow-ups are scheduled without missing any important details.
Handle rescheduling, cancellations, and service-related questions with professionalism and empathy.
Provide detailed explanations of our services, pricing, process, and availability to homeowners in a clear and friendly manner.
Collaborate with technicians and management to ensure customer expectations are met and exceeded.
Follow up on open estimates and unsold jobs to maximize revenue opportunities.
Participate in team meetings, training sessions, and performance reviews to continuously improve skills and processes.